About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".About the location:
Four Seasons Resort Bali at Jimbaran Bay and Four Seasons Resort Bali at Sayan, two of Bali’s most iconic luxury resorts, present an extraordinary opportunity to lead in one of the world’s most inspiring destinations.
Hidden within the lush Ayung River valley near Ubud, Four Seasons Resort Bali at Sayan is a serene hillside sanctuary where guests arrive via a dramatic treetop bridge to discover a world of rice terraces, tropical gardens and riverside villas. Along Bali’s southern coastline, Four Seasons Resort Bali at Jimbaran Bay unfolds across the gentle slopes of Bukit Permai, where expansive private pool villas overlook the tranquil waters of Jimbaran Bay. Together, these award-winning resorts represent the essence of Four Seasons hospitality, exceptional service, deep cultural connection and transformative guest experiences.
Together, these award-winning resorts offer a unique combination of beach and cultural experiences, delivering exceptional service, authentic destination experiences and the distinctive hospitality that defines Four Seasons.
Current Leadership Requirements
The General Manager will lead both Four Seasons Resort Bali at Jimbaran Bay and Four Seasons Resort Bali at Sayan, overseeing all aspects of operations, guest experience, commercial performance and people leadership.
General
Provide strategic leadership for both resorts, ensuring strong operational performance, brand excellence and commercial success.
A culture carrier who champions Four Seasons values while embracing the spirit, heritage and traditions of Bali.
A hands-on operational and commercial leader who can continue to position the destination within the global luxury travel market.
A product-driven and guest-centric leader with a strong sense of place and storytelling.
Maintain strong alignment with ownership while balancing brand standards and property-specific strategic goals.
People
High emotional intelligence to lead a culturally sensitive and diverse workforce.
Strong relationship management (ownership, community, internal, union and corporate).
A visible and approachable leader who actively engages with employees across all levels.
Ability to manage and coach both tenured and junior / new to brand employees.
A leader who creates and sets the tone for a work environment that is built on authenticity, trust and empathy.
A developer of people who can attract and retain local talent and help them grow to their full potential.
Ability to build, develop and inspire a high-performing Executive Committee team.
Product
Proven ability to elevate guest satisfaction and luxury service standards (e.g. Qualtrics, Forbes, LQA, guest experience platform).
Ability to enhance Four Seasons brand with infusion or local heritage and culture into the product and service offerings.
A demonstrated ability to be creative and innovative in their approach to product, design and service.
Solid know-how in developing innovative guest experiences for a sophisticated international clientele.
Ability to develop distinctive experiences that reflect local culture, wellness and sustainability.
Flair for PR and storytelling.
Profit
Strong commercial acumen with focus on long-term asset value and sustainable profitability.
Proven ability to drive total resort revenue performance across rooms, F&B, wellness and experiential offerings.
Solid understanding of the leisure market (Direct, Wholesale and Corporate Incentive groups), ideally with a network in international key markets
A forward-thinking leader willing to explore new business opportunities.
Ability to optimize synergies and solid experience in expense management
A decision maker who can manage amid uncertainty and set clear strategic decision.