General Manager, Customer | Blue Care
Employment Term: Full time permanent position
Location: Caboolture with regular travel to Brisbane
Remuneration: Attractive industry salary package + Super + Not for Profit Salary Packaging + Allowances
Your part in our BlueCare team
BlueCare is entering an exciting period of growth and change across our Community and Residential services. We are seeking a strategic, customer‑centred executive to lead customer growth, leading our marketing, sales and Customer Service Centre (CSC), uplifting the customer experience for the communities we serve.
As the General Manager Customer, you will hold enterprise‑level accountability for the full customer lifecycle—brand, marketing, sales, customer experience and CSC performance—ensuring an integrated, high‑quality and customer‑led approach across all channels.
In this role, you will:
Lead the Customer, Marketing and Sales Strategy across Community and Residential services
Translate organisational strategy into clear customer growth priorities and measurable outcomes
Embed a customer‑led growth approach informed by insights, market intelligence and demand trends
Oversee brand, marketing and go‑to‑market frameworks to strengthen market position
Drive sales performance, pipeline health, conversion and revenue outcomes
Set the strategic direction for the CSC as a critical customer entry point
Ensure seamless customer journeys through strong integration of marketing, sales and CSC functions
Provide senior leadership, governance and performance oversight across customer facing functions
Build a high performing, values‑led team culture focused on service, capability and accountability
What makes a difference for us?
Relevant tertiary qualification in business, marketing, strategy or a related discipline (or equivalent experience)
Significant senior leadership experience leading multi-disciplinary teams in areas such as marketing, sales and contact centre services
Demonstrated experience in leading teams through change, lifting capability and performance whilst aligning with strategic priorities
Demonstrated experience leading strategic growth agendas rather than hands-on operational delivery
Strong commercial and customer acumen with experience across acquisition, retention and channel performance
Postgraduate qualifications in business or leadership
Experience in aged care, health, community or human services
Satisfy the relevant probity checks required by legislation or organisational policy
In accordance with requirements outlined by the ACQSC and / or the NDIS this role is considered as Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures.
Employee Benefits:
Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family, we’d love you to be too
Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
Provide welcoming, safe & nurturing services for children
Implement measures to prevent child abuse and neglect within our services
Appropriately and immediately address child abuse and neglect if it does occur
Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
Diversity & Inclusion
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email reconciliation@ucareqld.com.au
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.