General Liability Associate Claim Representative

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$52,600.00 - $86,800.00

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Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, General Liability, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully handle General Liability claims, including property damage and bodily injury losses. This program can typically last up to 12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

What Will You Do?

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Learn how to interpret and apply policy language to determine coverage for compensability, investigate claim scenarios to appropriately assess liability and damage exposure, and where applicable, review contractual relationships to assess potential risk transfer.
• Develop and execute action plans for claim resolution.
• Identify resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings.
• Continuously provide timely and professional communication and claim status updates to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Previous internship or work experience in insurance, legal, medical, customer service, or finance.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
• Ability to exercise sound judgement and make effective decisions.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree.