General Director, Underwriting Risk Management

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Risk Management is defined as the continuing process to identify, analyze, evaluate potential exposure(s) to current and future loss while monitoring the effectiveness of controls to mitigate undue risk.

The Underwriting Department is tasked with assessing individuals as life insurance risks.  Within the Underwriting Department the Underwriting Risk Management team ensures that our Underwriting Guidelines are appropriate, up to date and being followed properly; we help to establish guidelines for any new offerings and to ensure that existing Controls protect us against any undue risk of loss, current or future.  The Risk Management team is comprised of experienced underwriters who require technical underwriting knowledge to identify any underlying risk.

The General Director will work closely with the Chief Underwriter and Associate Chief Underwriter while providing guidance to the Risk Management team consistent with our objectives, have oversight of day-to-day operations and ensure that all Control measures and reporting are completed.

Position Responsibilities:

• Assist the Chief Underwriter and Associate Chief Underwriter in identifying new areas of potential risk.
• Have a complete understanding of all current underwriting guidelines and practices, to include global standards.
• Dissect and identify new risks and establish clear pathway in developing new Controls.
• Evaluate the results of Controls testing and identify any trends for training purposes.
• Evaluate and identify potential risk in the underwriting environment.
• Maintain current knowledge of industry trends practices.
• Stay on top of an ever-changing regulatory environment.
• Adapt to Innovation.
• Ensure that Underwriting Management team receives necessary information.
• Establish strong working relationship with other departments of the company
• Communicate with senior leaders.
• Execute on company goals, both short and long term.
• Participate in and provide leadership in the Underwriting Department
• People management.
• Be a knowledge resource for underwriters at all levels.
• Understand and execute on Corporate responsibilities.
• Ensure team members are trained and have a clear understanding of objectives and expectations.
• Actively participate in the development, implementation and management of Risk management staff.
• Champion Change Management principles within the Risk Management team.
• Maintain positive work environment for team members.

Required Qualifications:

• Post-secondary education or equivalent work experience.
• Minimum 15 years underwriting experience.
• Minimum 5 years Underwriting Risk Management experience.
• Expert knowledge and understanding of medical, non-medical and financial underwriting principles and practices.
• In depth knowledge of unique estate, business and insurance planning tools and techniques.
• In depth  knowledge of current political, economic, financial and legislative events impacting risk.
• Expert knowledge of company’s insurance product portfolio
• Expert knowledge of reinsurance, marketplace treaties, agreements and available capacity.
• Exceptional priority management with ability to work effectively under deadlines
• Strong organizational, analytical and problem-solving skills.
• Effective presentation skills.
• Strong written and verbal communication skills.
• Strong creative and critical thinking skills.
• Expert knowledge of insurance contract law and state legislative requirements as they relate to the underwriting and issue of insurance contracts.
• High level understanding of the principles of product pricing.
• Actively pursue opportunities for development of self and team.
• Keep current and up to date with changes in estate/insurance planning strategies.
• Identify departmental problems, recommend solutions and assist in implementation of change including manual updates.

Preferred Qualifications:

•     Applicable underwriting and insurance designations preferred.

Working Conditions:

•     Some travel required.

When you join our team:

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

USA, Massachusetts - Full Time RemoteRemote

Salary range is expected to be between

$128,550.00 USD - $222,820.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)