GenAI Product Owner

About ING Hubs

Following ING’s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.

𝑃𝑟𝑒𝑠𝑒𝑛𝑡 𝑖𝑛 𝑃𝑜𝑙𝑎𝑛𝑑, 𝑅𝑜𝑚𝑎𝑛𝑖𝑎, 𝑆𝑙𝑜𝑣𝑎𝑘𝑖𝑎, 𝑡ℎ𝑒 𝑃ℎ𝑖𝑙𝑖𝑝𝑝𝑖𝑛𝑒𝑠 𝑎𝑛𝑑 𝑇𝑢𝑟𝑘𝑖𝑦𝑒, 𝐼𝑁𝐺 𝐻𝑢𝑏𝑠 𝑒𝑚𝑝𝑙𝑜𝑦 𝑚𝑜𝑟𝑒 𝑡ℎ𝑎𝑛 11,000 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑠 𝑖𝑛 𝑑𝑜𝑚𝑎𝑖𝑛𝑠 𝑠𝑢𝑐ℎ 𝑎𝑠 𝑠𝑜𝑓𝑡𝑤𝑎𝑟𝑒 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡, 𝑑𝑎𝑡𝑎 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡, 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑜𝑟 𝑛𝑜𝑛-𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑟𝑖𝑠𝑘

ING Hubs Turkiye core capabilities, 𝐑𝐞𝐭𝐚𝐢𝐥 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡, have us looking for data experts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul.

About ING

Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and international network. If you want to work at a place where we believe that you can make a difference by using the latest Analytics techniques to generate data-driven approaches and conversational products and solve real business challenges, please read on.

ING Analytics

ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank’s key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence and People Analytics.) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.

(Y)Our Team

You will be part of the Analytics Tribe COO which delivers advanced analytics & artificial intelligence capabilities to all ING countries. Customer Dialogue Analytics at ING joins a global, multidisciplinary analytics team focused on improving chat and voice bots, implementing advanced analytics and AI, and enhancing customer experiences across all ING countries. In this role, you support the development and delivery of data-driven solutions for dialogue systems, bridge business and IT needs, and contribute to designing and implementing Conversational AI products.

About you

• You support the development, implementation and communication of the roadmap
• You help the product owner manage and prioritize the backlog at the level of user stories, derived from features, epics and technical capabilities
• You help define business requirements for the development of products and services in the Conversational (Generative) AI scope
• You work with your team to build and manage products with an end-to-end mindset, including design, implementation and operations
• You understand client needs, digitization and API’s, bridging IT and business together
• You have analytical skills and take decisions based on data and facts
• You are a pro-active thinker
• You work with Risk, Compliance, Model Risk Management and Legal stakeholders, to make sure our products and services comply with regulations and policies
• You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment
• Work with the product owner, to prioritize tasks according to the business needs
• Build and maintain relationship with third party vendors. This also means that you are capable to drive next generation products together with the product owner.

How to succeed

• Bachelor’s with analytical background, preferably in a quantitative discipline Mathematics, Engineering, Economics, MIS, Statistics etc. (Master’s degree or PhD will be a plus),
• Minimal 5 years of working experience in applying analytics in a business environment
• Professional working language proficiency in English. Dutch/French/Spanish/German are a plus
• Familiarity with Agile Scrum way of working
• Experience with Conversational AI is a plus
• You have excellent oral and written communication skills at the technical and business level
• To be able to influence and convince stakeholders based on analytical results
• To be analytical: extremely curious, constantly looking for an explanation; analyzing sharply, concise & to the point
• Managing product roadmaps and backlogs, defining business requirements, working with internal and external stakeholders, and ensuring compliance

What We Offer at ING Hubs Turkiye

At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here’s what you can expect when you join our organization:

Be Yourself, Be an ING'er

• Dynamic Environment: Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
• Innovation Culture: Share your innovative ideas while exploring PACE methodology with us.
• Global Exposure: Participate in global projects and expand your career opportunities.
• Communication & Celebrations: Enjoy various communication activities and celebrations that promote a friendly work environment.
• Health Care: Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
• Private Pension Plan: Secure your future dreams with our private pension plan.

If you want to do your thing and explore the life while working don’t miss this opportunity!