Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: GenAI Account Executive
Location: Bangakok, Thailand
About the role:
Account Executive, you'll support the Account Director in managing and coordinating project delivery at a local market level within Unilever's Beauty category, while overseeing the flow of creative work between local clients and centralised hub teams.
This is a dual-function role — part client relationship management, part project coordination — requiring someone equally comfortable in a client conversation and a production schedule. You'll bring clarity to briefs, rigour to timelines, and accountability to delivery across beauty campaigns that span social, digital, and video formats.
You'll be responsible for the day-to-day health of your projects: tracking progress, consolidating feedback, managing expectations, overseeing quality control, and ensuring nothing is lost between local markets and hub-based creative teams.
What you will be doing:
Client & Account Management
- Serve as the primary day-to-day contact for local market Unilever Beauty stakeholders, delivering responsive, proactive client service across the beauty portfolio
- Build trusted client relationships, translating Beauty category objectives into clear, actionable briefs that set the studio up for success
- Support the Account Director in managing broader account relationships, attending client meetings and ensuring actions are captured and followed through
- Develop a genuine understanding of the Beauty category — consumer trends, platform behaviour, and content formats that resonate with beauty audiences
- Identify and flag opportunities to improve client service, workflow, or output quality
Project Coordination & Delivery
- Coordinate end-to-end project delivery at a local market level, owning timelines, deliverable tracking, and stakeholder alignment across Beauty campaigns
- Act as the central liaison between local market Beauty clients and hub-based creative teams — ensuring briefs are clear, feedback is consolidated, and creative outputs meet local market requirements
- Manage project timing plans across multiple concurrent workstreams, proactively identifying risks or delays and escalating to the Account Director
- Partner with studio and production teams to sequence workloads and maintain delivery momentum across beauty content pipelines
- Keep all project documentation — briefs, status reports, feedback loops — accurate, current, and accessible to all relevant stakeholders
- Support the Account Director in reporting on project status across the local Beauty market portfolio
- Ensuring the work delivered is of the highest standard by managing robust quality control protocols.
Financial Management
- Support accurate and timely billing, tracking project finances and reporting revenue to the Account Director
- Develop working knowledge of project profitability; flag financial risks early
- Raise and track purchase orders; support invoice management in line with studio processes
Content & Channel Awareness
- Develop a strong working understanding of social media platforms, digital content formats, and production requirements relevant to Unilever's Beauty category
- Support the development and coordination of content strategies across relevant platforms, including online reputation management (ORM) activity suited to beauty brand environments
- Stay curious about beauty consumer culture, platform trends, and emerging content formats that could strengthen campaign delivery
What you need to be great in this role:
- Experience in an account management, project management, or client-facing production role — agency, in-house, or client-side
- Exposure to beauty, personal care, or FMCG brand environments — understanding of the category, its consumers, and its content demands
- Confidence managing multiple projects simultaneously with strong organisational skills and meticulous attention to detail
- Clear, proactive communication with clients and internal teams; able to manage expectations and keep diverse stakeholders aligned
- Ability to work effectively across time zones and coordinate with hub-based creative teams in a multi-market environment
- Solid understanding of content production workflows — from brief to delivery — across digital, social, and video formats relevant to beauty
- Familiarity with project management tools and production tracking systems
- Commercial awareness: understanding of billing processes, project budgets, and profitability
- Experience working within or alongside in-house studio environments is beneficial
Gen AI & Agentic Thinking
- Growing proficiency with Gen AI tools relevant to account management and content workflows
- Curiosity about how AI can improve project coordination, brief quality, and delivery efficiency
- Willingness to build prompting skills and develop AI-assisted ways of working
Agentic mindset: ability to break down complex, multi-market delivery challenges into clear, manageable steps and find efficient paths forward
Req ID: 17199
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Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.