ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Performs high-risk evaluations of critical gaming technology hardware to verify proper functionality and prevent malfunctions, failures, and revenue loss.
2. Conduct diagnostics and maintenance on gaming technology by evaluating CPU cooling systems for thermal efficiency, utilizing voltage meters and soldering tools to test and replace memory backup batteries, and auditing preventative maintenance procedures to ensure compliance, prevent data loss, and maintain system reliability and performance integrity.
3. Assess and escalate the enforcement of regulatory compliance, maintaining security, and completing technical projects while under high-pressure conditions ensuring their successful outcomes across critical systems.
4. Protects the integrity and actionability of historically significant governmental records by ensuring accurate documentation practices that support timely regulatory decision-making, while mitigating compliance risks associated with data inaccuracies and long-term operational impact.
5. Translates technical observations into timely, actionable interventions to prevent system failures, regulatory exposure, and revenue loss, while emphasizing the critical risks associated with inaction in high-stakes operational environments.
6. Supports compliance efforts for over 115,000 software assets and 8,000+ gaming and peripheral devices, including slot machines, kiosks, media players, and shufflers, by assisting with routine audits, validating basic configurations, and reporting discrepancies within established service timelines. Applies foundational IT knowledge to navigate various operating systems and hardware setups, while learning to interpret system data and contribute to accurate asset tracking and operational integrity.
7. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
High School Diploma or GED required.
Bachelor's Degree in Information Technology (IT) or Engineering preferred.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Ability to gain proficiency in IGT Advantage, Konami SYNKROS, and SAS or equivalent enterprise gaming systems.
Skilled in EnCase, FTK, forensic imaging software, and evidence documentation platforms.
Familiarity with Power BI, Tableau, advanced Excel functions, and SQL-based reporting tools.
Knowledgeable in Splunk, ELK Stack, and syslog analyzers for real-time event tracking and analysis.
Ability to gain proficiency in Wireshark, network mapping tools, and SNMP utilities.
Hands-on experience with multimeters, oscilloscopes, LTspice, AutoCAD Electrical, and voltage testers.
Familiar with remote access tools (RDP, SSH, TeamViewer), OS-level utilities (Windows/Linux), and BIOS/firmware management.
Familiar with Archer, MetricStream, and regulatory audit trail systems.
Proficient in Confluence, SharePoint, Git, and ticketing systems such as Jira and ServiceNow.
Familiar with cable testers, labeling systems, and rack layout software.
Ability to learn, retain, interpret, and apply Technical Standards, Tribal, State, and Federal Laws.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
A+ or N+ certification preferred.
Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!