Futures Client Services

What is the opportunity? 

To provide full ‘first line of defence’ trade support coverage to the Futures trading desks in multiple time zones and markets.  The incumbent will work in the Futures Client Services Department and will be cross trained to assist in the Clearing Department as required.  The incumbent will primarily support the Futures Client Services team to ensure efficient and accurate daily processing of all client margin/collateral settlements, position management and client inquiries.  Client interaction is involved on a daily basis. The officer deals directly with the clients operations and trade teams in order to facilitate the daily processing of margin/collateral settlements, positions management and client inquiries.

What will you do?

Process Management / Client Services:

• Develop an in-depth understanding of the margin and settlement requirements surrounding futures and options products along with the systems used to manage the settlement process (XTP, SOLA, TMS, SEALS, BTS, Fiserv, JEFE, SL)

• On a daily basis verify the accuracy of the processing of Futures trades, daily cash margin payments/receipts (wire transfers, ADP postings, collateral transfers)

• Facilitate the onboarding of new clients – working with sales, client implementation team, along with other operations and technology departments

• Manage queries into giveins, giveups, ensure accuracy in payments processing/receipt of funds.  Maintain responsibility for EGUS, DOCS and related processes

• Spearhead business requirement gathering and user acceptance testing for system upgrades and database conversions involving RISC, SEALs, and other core systems.

• Become proficient with exchange fees and rates.  Specifically, ensure a full understanding of Montreal Exchange and CDCC fee and incentive programs.

• Perform UAT for Vendor or exchange software or hardware upgrades, development or technical process changes in coordination with the IT Team.

• Work with internal technology partners to optimize the capabilities of SEALS, XTP, to enable efficient straight through processing for clients

• Ensure that daily, monthly and quarterly procedures, as detailed in the group’s PRIMA site and Standing Orders are strictly observed.

• Perform large position reporting (Montreal Exchange) and maintain upkeep of OCR reporting modules

• Cross train with all members of the Client Services team to ensure proper coverage for absences

• Cross-train and be fully functional on various Futures Clearing functions, including trade validation, allocations, and reconciliations

Other Responsibilities:

• Ensure that daily and monthly procedures, as detailed in the group’s procedures and standing orders are strictly observed. Maintain and update operational procedures and PRIMA maps related to these functions on an ongoing basis.

• Proactively identify opportunities to further streamline processes. Recommend cost efficient and effective controls for Futures trade processing with the introduction of new processes, products and systems. Initiate and implement recommendations for automation.

• Perform system troubleshooting and develop technology tools (e.g., VBA macro) as required to support trade validation/reconciliation responsibilities seamlessly

What you need to succeed?

Basic Qualifications

• University or College graduate

• Excellent verbal and written communication skills, interpersonal skills

• Strong emotional intelligence and time management skills that support effective collaboration in fast-paced, multi-stakeholder environments

• High degree of accuracy, attention to detail, strong organizational and analytical skills combined with ability to explain complex concepts clearly to non-technical stakeholders

• Experience delivering results through effective teamwork and as an individual, including ability to support colleagues, share knowledge openly, and adapt working style to complement team dynamics

• Collaborative problem-solving mindset with demonstrated ability to ask insightful questions, think critically about complex issues, and contribute meaningfully to group decision-making processes

• Natural curiosity and initiative in learning new processes, systems and technology through collaboration with subject matter experts and peer-to-peer knowledge sharing

• Comfort building relationships and liaising confidently with all organizational levels, from operational peers to senior leadership, fostering positive working relationships across functions

• Knowledge of Futures/Options products, trading practices and trading terminology

• Above average knowledge of MS Excel (including pivot tables, VLOOKUP’s, formulas) as well as MS Office suite

Exceptional candidates who demonstrate strong collaborative competencies, interpersonal effectiveness, and potential to be significant contributors will be considered even if they do not meet all technical criteria. We recognize that success indicators can be developed through diverse experiences including sport, volunteer work, volunteer leadership roles, or other activities that demonstrate resilience, teamwork, and growth mindset.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities 

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

#LI-KA2

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeCAPITAL MARKETSRegularSalaried2025-11-242025-12-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.