Our associates celebrate lives. We celebrate our associates.
Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.
JOB RESPONSIBILITIES
- Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies, in a professional, organized, and caring manner consistent with Company Policies and Procedures
- Confirms authorization to proceed with the service arrangements
- Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
- Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, and at the cemetery; delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairs
- In the absence of a Family Service Counselor, provides aftercare, including delivery of: documentation; stationery; information on insurance, health benefits, and pension, and pre-arrangements for next of kin
- Ensures potential pre-need referrals are shared with Family Service Counselors
- Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations
- Prepares and accurately completes documents and online entries related to services, cremations, and maintenance
- Assists with general office duties, including answering phones and preparing reports as necessary
- Assist with the maintenance of vehicles, the facility, and property
- Receives caskets and other funeral home supplies as well as places them into inventory
- Ensures refreshments are available (where allowed by law)
MINIMUM REQUIREMENTS
Education
- High School diploma or equivalent
Experience
- Minimum of 3 years related experience as a Funeral Assistant
Licenses
- Current state/province-issued driver’s license with an acceptable driving record
Knowledge, Skills, and Abilities
- Basic knowledge of religious and fraternal organizations' customs
- Knowledge of computers and some software, including MS Office Suite, required
- High level of compassion and integrity
- Good communication skills
- Problem-solving skills
- Ability to multitask and set priorities
- Detail-oriented
Postal Code: 00958
Category (Portal Searching): Operations
Job Location: US-PR - Bayamon