About St Vincent’s Health Australia
St Vincent’s Health Australia (SVHA) is a non-profit organisation founded by the Sisters of Charity in 1857. We are renowned for exceptional and compassionate care, industry-leading research, and a proud commitment to serving the most vulnerable.
Across our public and private hospitals, aged care residences, virtual care programs and community services in NSW, QLD and Victoria, our 30,000 staff work together to achieve our shared vision:
Enhance Impact – continuously improving care for patients, people and our planet
Connect Care – building “One St Vincent’s” to deliver integrated, connected care
Transform the System – shaping a more just, equitable and sustainable health and aged care sector
We celebrate diversity and foster an inclusive environment where everyone’s strengths and differences are embraced.
About St Vincent’s Virtual & Home (SVVH)
SVVH provides national leadership for virtual and home-based care services across SVHA. As a digitally enabled, innovation-focused division, SVVH is shaping the future of connected care through human-centred design, advanced analytics, and agile service delivery. Operating with a start-up mindset, we embrace emerging technologies, pioneer new models of care, and drive equitable access to health services for all communities.
About the Role – Functional Analyst
The Functional Analyst plays a key role in supporting the design, development and launch of innovative, accessible and person-centred virtual and home care products.
This role acts as the critical bridge between clinical, operational and digital teams—translating complex requirements into practical solutions that improve user experience, strengthen interoperability, and enhance the delivery of technology-enabled care.
You will analyse business processes, optimise digital workflows, support product testing and implementation, and contribute to data-driven insights that shape current and future models of connected care.
Key Responsibilities
Translate clinical, operational and consumer needs into clear functional requirements and user-centred digital solutions.
Analyse and optimise end-to-end processes to improve efficiency, interoperability and care outcomes.
Support the design, testing and implementation of digital health platforms and technology enhancements.
Liaise with clinicians, operational teams and developers to prioritise features and refine product requirements.
Produce user stories, process maps and functional specifications that enable safe, scalable virtual care delivery.
Monitor product performance, patient experience and usage trends to drive data-informed improvements.
Provide insights to support business cases, pricing and service optimisation across virtual and home services.
Contribute to innovation initiatives, integrating AI, automation and interoperability solutions where appropriate.
Deliver clear reporting and ensure compliance with clinical safety, privacy and regulatory standards.
About You
You will be a strategic thinker, strong communicator and problem solver who thrives in a dynamic, agile, technology-enabled environment. You bring:
Essential:
Proven experience of at least 4-5 years in a similar role
Demonstrated analytical and research capability with the ability to translate data into operational outcomes
Experience in digital transformation, virtual care or technology-enabled service delivery
Strong ability to convert consumer and clinical insights into actionable requirements
Proven capability in process improvement, service optimisation and driving excellence
Commercial, financial and strategic acumen
Excellent communication, presentation and stakeholder engagement skills
High levels of self-motivation, adaptability and initiative
Desirable:
Knowledge of emerging trends in healthcare, ageing, and digital technologies
Experience in not-for-profit, social enterprise or health sector environments
Qualifications
Tertiary qualifications in business analytics, information technology, health administration or a related field
Why Join SVHA?
Work with an award-winning organisation committed to transforming health and aged care
Be part of a bold, innovative team shaping the future of virtual and home-based care
Inclusive, values-driven culture founded on compassion, justice, integrity and excellence
Opportunities for professional growth, development and leadership
Access to salary packaging & wellbeing benefits
Our Commitment to Diversity & Inclusion
St Vincent’s is committed to equal employment opportunity and creating a workplace that supports and celebrates diversity. We warmly welcome applications from people of all backgrounds, abilities, cultures and identities.
For a confidential chat regarding the role or to know more, please reach out to:
Kerryn Moore – National Director People Experience & Capability on 0401 023 845 or
Jane Cameron- Acting National Director, SVVH via email jane.cameron2@svha.org.au
Apply Now
If you are passionate about delivering equitable, connected and compassionate care through digital innovation, we’d love to hear from you.
Apply today and help us deliver care that is compassionate, connected, and life changing.
Please submit your current CV along with a cover letter.
Mandatory Application Requirement
As part of your application, please provide a short-written response (max. 500 words per response) to the three targeted questions below:
1.Clinical & Digital Alignment
Can you describe a time when you translated complex clinical or operational requirements into functional digital solutions? What was your approach, and how did you ensure the end product improved both user experience and care outcomes?
2.Process Optimisation & Interoperability
Tell us about a project where you analysed and redesigned end-to-end processes to improve efficiency or system interoperability. What challenges did you face, and how did you measure success?
3.Data-Driven Decision Making
How have you used product performance data or user insights to influence business cases, service design, or product enhancements? Can you provide a specific example of how your analysis led to a tangible improvement in outcomes?
Applications without responses to the targeted questions will not be considered.
We will be assessing applications as they are received and may close the advert earlier than the listed closing date.
Apply today and help shape the future of virtual and home-based healthcare at St Vincent’s.
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan