Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions!
Have you ever received that follow-up email asking you to rate your experience after contacting customer support? Now, imagine using your skills to improve that very customer feedback service - making it smoother and more valuable for users, while delivering deeper insights for businesses.
At Zendesk, with over 170,000 businesses relying on our platform, you'll have the unique opportunity to work at scale, applying and developing innovative techniques to manage and enhance a large, complex system.
Our fast-growing, international team has embraced innovation from day one. We are excited to expand our team and are looking for passionate candidates for a hybrid position based in Estonia.
Mainly TypeScript, Node.js, GraphQL, Kafka
Also Golang, Java, PostgreSQL, MySQL, REST, gRPC, microservices
Kubernetes, AWS, Github Actions, Datadog, and monorepo
Focusing on a full-stack survey-sending service built in Node.js
You’ll also spend some time on the other parts of the Zendesk Quality Assurance app based on your experience and interests (built on Vue.js, Golang and Java)
Optimizing the service for maximum performance and scalability
Implementing security and data protection functionalities
Performing code reviews and providing feedback to your peers
Writing automated tests
Mission-driven development using 2-week sprints
High level of independence and trust: you decide how the implementation is done
Working independently in a team and delivering high-quality full-stack code in a timely manner
At least 2 years of experience with a focus on full-stack Node.js development
Alternative production-capable web application systems are also suitable
Decent understanding of SQL and database technologies
Working experience with cloud-native technologies like Kubernetes, Docker and AWS
Comfortable with working remotely in English across departments
Excellent written and spoken communication skills
#LI-JJ2
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.