About Zipline
Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy, Zipline serves tens of millions of people around the world.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.
About You and The Role
The Order Fulfillment Associate is responsible for accurately picking, packing, and preparing customer orders for delivery via (autonomous aircraft). This role plays a critical part in ensuring safe, timely, and precise delivery of products. Associates will work closely with the operations team to maintain high quality standards, follow strict safety protocols, and support the Company’s mission of providing reliable, on-demand deliveries.
This is an onsite role based in Esparto, CA.
What You'll Do
Order Picking and Packing
- Accurately pick items from inventory based on order specifications.
- Verify product type, quantity, and quality before packing.
- Pack items securely to ensure product integrity during flight.
- Label and document orders to ensure proper delivery.
Loading and Preparation for Delivery
- Safely load prepared orders into payload compartments following safety and quality guidelines.
- Verify correct order placement and secure loading prior to launch.
- Communicate with fulfillment Associates and fulfillment leads regarding any problems or troubleshooting issues.
Quality Assurance and Compliance
- Follow established checklists and protocols to ensure order accuracy.
- Adhere to safety procedures related to handling, packing, and loading.
- Maintain a clean, organized, and efficient work environment.
- Immediately report errors, damaged goods, or safety concerns to a lead.
Team Collaboration and Support
- Work collaboratively with fulfillment and operations teams.
- Assist with equipment maintenance reporting.
- Participate in training and ongoing process improvement initiatives.
- Collaborate with others on shift to ensure all orders and tasks are completed within SLA.
What You'll Bring
Required
- High school diploma or equivalent.
- Strong attention to detail and accuracy.
- Ability to follow written and verbal instructions consistently.
- Reliable, punctual, and able to work flexible shifts.
- Problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Physical ability to lift up to 20 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Must be eligible to work in the US
- Must have a valid drivers license and reliable source of transportation
Preferred
- Experience in warehouse, logistics, sales associate or order fulfillment roles.
- Familiarity with technology-based workflows (handheld scanners, tablets, etc.).
- Commitment to workplace safety and quality standards.
- A strong work ethic and commitment to doing things the right way every time.
- Dependability — your team can count on you to show up, stay focused, and follow through.
- A keen eye for detail, ensuring every order is accurate and safely prepared.
- The ability to thrive in a fast-paced, hands-on environment.
- A team-player mindset — willing to jump in, help out, and collaborate.
- Adaptability and flexibility to handle changing priorities and operational needs.
- A sense of pride in contributing to a mission that makes a real-world impact.
Position Impact
This role is essential to the success of the Company’s delivery network. The associate’s performance directly affects customer satisfaction, operational efficiency, and the safety of deliveries.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Compensation: $22 / hour