GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
ScriptDrop, GoodRx’s pharmacy delivery subsidiary, coordinates final-mile prescription delivery from thousands of pharmacies daily, including pickup from the pharmacy counter to patient homes, medical, and care facilities. Services span the entire country through a network of diverse delivery service providers, including gig-economy platforms, regional companies, and national carriers (USPS, UPS, FedEx).
ScriptDrop seeks a driven candidate to manage our network of courier partners, foster long-term relationships, and provide ongoing support to grow and maintain our business. The successful candidate will be self-motivated, demonstrate solid decision-making, and report to the Sr. Director, Strategy and Fulfillment.
About the Role:
Manage performance metrics, conduct vendor calls with assigned courier partners, and develop action plans for necessary improvements.
Support account managers and delivery providers in day-to-day activities for delivery operations.
Correspond with delivery providers and pharmacies via phone and/or email to answer questions, set expectations, communicate new product features, and develop pricing for new opportunities.
Make the best self-directed decision for ad-hoc situations escalated to the Fulfillment team.
Provide proactive and reactive support to internal and external customers.
Obtain backup coverage for order delivery issues.
Utilize data to inform strategic decisions for the assigned vendor portfolio, ensuring proper on time rates, signature capture rates, and order status assignments.
Resolve daily order alerts.
Take on temporary account responsibilities for teammates who are out of the office.
Lead monthly and quarterly initiatives to maintain team KPIs and metrics for assigned courier partners.
Identify and implement process improvement initiatives to boost productivity, enhance courier performance, and improve the overall pharmacy experience.
Liaise between Fulfillment and internal teams to communicate needs and develop action plans for issues.
Contribute to positive margin growth by minimizing courier costs through negotiation or courier partner removal when a more economical solution is available.
Assist with special projects as needed.
Preferred hours: 12 PM - 8 PM
Skills and Qualifications:
Bachelor's degree, or equivalent work experience.
Minimum of 1 year of account management or customer service experience.
Logistics or supply chain knowledge preferred.
Self-motivated and results-oriented with the ability to prioritize workload, meet deadlines, and make solid decisions with minimal supervision.
Proficiency in the use of Microsoft Word, Excel, and Google equivalents.
Salesforce knowledge a plus.
Eagerness to learn new things and ability to work effectively both independently and as a team member.
Effective verbal and written communication skills, with the ability to adapt style for different audiences.
Off-hour availability may be needed.
At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.
San Francisco and Seattle Offices:
$64,000.00 - $96,000.00New York Office:
$58,000.00 - $88,000.00Santa Monica Office:
$53,000.00 - $80,000.00Other Office Locations:
$48,000.00 - $72,000.00GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!
We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!
GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or goodrx@myworkday.com addresses.
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.