FT Security Communications Operator | University | Evenings

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

The Security Communications Operator is responsible for providing communications service for the facility. Handles all outside calls, internal communications, video surveillance and radio transmissions between departments. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Security Communications Operator is responsible for providing communications service for the facility. Handles all outside calls, internal communications, video surveillance and radio transmissions between departments. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Responds promptly to incoming calls providing information and assistance to callers. Initiates outgoing calls, obtaining accurate call processing information and call completion.
• Monitors radio transmissions and maintains radio contact to ensure efficient and effective service to patients and departments/units.
• Monitors video surveillance for the facility.
• Operates paging system for internal and external calls and emergency alerts.
• Monitors emergency alarms.
• Understands, applies and supports departmental/hospital policies and procedures.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• Required - No Education Required

Work Experience Requirements

• Required - Customer service, collections or call center 1-3 years
• Preferred - PBX or Dispatch operator

Knowledge, Skills and Abilities

• Knowledge of PBX operations, procedures and equipment.
• Ability to communicate verbally with Associates, management and physicians.
• Ability to operate standard word processing, spreadsheet and database applications.
• Ability to understand moderately complex written materials, such as technical manuals.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own workflow.
• Ability to understand radio communications and to communicate with a variety of individuals clearly and precisely.
• Ability to type 25-30 wpm on computer.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.