Pick n Pay

Frontline Service Manager

Pinelands - Western Cape Full time

It's fun to work in a company where people truly BELIEVE in what they're doing!

To control and ensure the correct frontline procedures and processes are adhered to daily and ensure efficient workflow throughout the department and supervise staff.

Requirements

Matric
Minimum of 2 years in a supervisory position

Previous experience in the Frontline department or department management experience

Preference will be given to applicants who have managed a department

Competencies

Attention to detail and conscientious 
Assertive with a sense of urgency 
Customer focused 
Human resource management skills (including communication and training) 
Change management skills 
Communication skills 
Planning 
Organising 
Time management 
Leadership and control 
Problem solving 
Conflict management 
Ability to delegate


 

Key Responsibilities:

Provide exceptional customer service 
Promptly respond to cashier queries and issues 
Authorize transactions per the SOP 
Manage queues proactively 
Manage and maintain hygiene, housekeeping and safe working standards on the frontline 
Manage and maintain all security procedures 
Proactively manage the prevention of waste and shrink 
Manage the human resource (communication and training) 
Initiate and coordinate social responsibility activities 
Manage the efficient operation of the cash office 
Complete all required documents and administration daily 

Closing date: Monday 23rd March 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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