We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.As a Front Office Supervisor, you will play a key role in delivering exceptional guest experiences while supporting the company’s vision to put the world on vacation. You will be responsible for the smooth day to day operation of the Front Office, including welcoming and registering owners and guests, providing information on local attractions, managing administrative tasks, and resolving guest concerns with professionalism and care.
You will also lead by example, building, developing, training, and motivating a high performing Front Office team. Your proactive leadership style will promote consistently high levels of customer service and operational excellence.
Build your career with a values driven organisation that supports growth, learning, and development. Benefits include:
Discounted hotel stays worldwide
Subsidised private health insurance upon successful completion of probation
Professional development funding
Complimentary shuttle service to and from work
To be successful in this role, you will demonstrate the following skills and experience:
Proven Front Office experience at a supervisory level such as Team Leader, Shift Supervisor, or Duty Manager
Approximately three years of experience in a hotel Front Office environment is desirable
Strong working knowledge of hotel property management systems, with Opera preferred
Events experience is highly regarded
Excellent communication skills, both written and verbal, with strong active listening ability
Highly organised with strong attention to detail and the ability to multitask effectively
A positive, energetic attitude with a genuine passion for delivering exceptional customer service
Excellent time management skills and the ability to perform well under pressure
Strong negotiation and problem solving capabilities
Proficiency in Microsoft Office and general computer systems
Bookkeeping or finance experience is highly regarded
Immaculate presentation and grooming standards
Flexibility to work across a rotating roster, including weekends, school holidays, and public holidays
Ability to work effectively in a fast paced environment both independently and as part of a team
Team Leader role with responsibilities aligned to Night Audit operations
Roster pattern of eight days on followed by six days off
Complimentary shuttle provided to and from work
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.