Front Office Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

The Front Office Manager directs the activities of the Front Office, Guest Services, Guest Relations and Concierge Departments to create a welcoming experience.

Knowledge, Skills and Abilities 

• The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures.
• The ability to ensure a smooth operation of registration and cashiering functions of the Front Office.
• The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.
• The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required.
• The ability to discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled.
• The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
• The ability to escort VIP and return guests to their rooms.
• The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments.
• The ability to handle guest complaints and keep management informed as necessary.
• The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.
• The ability to work with the Credit Manager to ensure credit procedures are followed and any problems are resolved.
• The ability to keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.
• The ability to ensure maximization of revenues and control of expenses in all areas under control.
• The ability to assist the Rooms Division Manager as required in forecasting and budgeting of revenues and expenses for all areas under control.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf