Apply now to join FAU on its race to excellence.
For more information on everything FAU has to offer, please visit www.fau.edu/jobs.
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Front Office Assistant - Boca Raton, FL.
The Front Office Assistant works as part of an interdisciplinary team to provide outstanding and comprehensive services to patients and visitors. The Front Office Assistant is responsible for day-to-day operations and coordination of all programs and services of the Florida Atlantic Medical Group. The Front Office Assistant serves as the first point of contact for patients ensuring accurate execution of clinical protocols in accordance with Good Clinical Practices, HIPPA, and required obligations to patients/participants, Directors, and clinical staff.
Summary of Responsibilities:
Organizes, manages, and maintains all Florida Atlantic Medical Group activities including welcoming patients/participants, managing check-in and scheduling, triaging patient questions to appropriate clinician(s), creates and executes office, insurance, and billing procedures, and oversees and manages electronic medical record system.
Manages registration and check out process for Florida Atlantic Medical Group patients and caregivers. Ensures all parties are provided with accurate information on process, manages concerns and resolves problems should they arise in the process.
Conducts follow-up screenings (via phone, email, or in-person) according to established protocols.
Investigates and resolves problems and ensures that information requests are handled in a professional and timely manner (i.e. variety of patient concerns, conflicts, billing and compliance issues, managing requests/issues, record requests, etc.).
Coordinates and facilitates effective and timely communication between the Doctors, clinicians, labs, patients and participants in accordance to the proper chain of command.
Prepares patient/participant charts and maintains medical records in accordance with established protocols and in compliance with state and federal regulations regarding privacy and security of confidential patient information. This position will have authority to create and maintain internal procedures (i.e. insurance billing procedures/management, office procedures, guest procedures, SOP for position)
Manages patient billing or financial inquiries and coordinates responses with medical billing company. Acts as a liaison between insurance companies, finance team, and Florida Atlantic Medical Group in regard to patient billing or financial inquires.
Acts as a liaison between laboratories, medical offices and Florida Atlantic Medical Group.
Responsible authority for planning, inventory, purchasing, and cost control of office supplies.
Contributes to the development and preparation of marketing materials and website.
Provides administrative support to the Doctors and Medical Assistants.
Assists patients/participants and caregivers with technology in the waiting room.
Liaises with college and university facilities departments regarding building maintenance and IT issues.
Maintains an impeccable, attractive environment in the Florida Atlantic Medical Group waiting area and other common areas of the clinical suites. Maintains and ensures advertisements and educational materials are displayed, are current, and relevant.
Utilizes the Florida Atlantic Medical Group clinical practice and HIPPA knowledge and communicates knowledge/information to all patients, participants, caregivers, etc.in a pleasant, professional, patient, and thorough manner.
Performs other job-related duties as assigned and provides backup assistance as needed.
Explore Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB
Minimum Qualifications:
Bachelor’s degree from an accredited institution in an appropriate area of specialization and 1 year of appropriate experience; or an Associate’s degree from an accredited institution and 3 years of appropriate experience; or a high school diploma and 5 years of appropriate professional/specialized experience required.Salary:
$19.16 per hour.College or Department:
OPS - COM: Practice Administrative PersonnelLocation:
FAU Medicine - Galen BuildingWork Days and Hours:
Monday – Friday, 8:30 a.m. - 5 p.m. Some evenings and weekends as needed.Application Deadline:
2025-12-18Special Instructions to Applicant:
Temporary positions are not established positions and are paid from OPS funds. Temporary positions are usually not eligible for benefits and retirement; however, they may be eligible for health insurance coverage depending on the average hours worked per week. They provide full-time or part-time employment in an exempt or non-exempt employment situation based on job duties and salary in accordance with the Fair Labor Standards Act (FLSA). Temporary positions do not have layoff rights and may be terminated without prior notice. Applicants hired into Temporary positions may apply for a regular appointment should a vacancy become available.