Front of House Team Leader

Admin Team Leader -  Radiology

Warwickshire Hospital | Administrator | Permanent | Full Time |

Up to £25,759.78 depending on experience

37.5 hours per week  

 At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. This is an exciting time for our national Diagnostic Imaging service. We’ve invested in state-of-the-art equipment and we’ve just welcomed our new Diagnostic Imaging Director into their crucial role. Now, we’re ready to drive the standard in patient care like never before – and it starts with you.

To help us build a healthier nation as a [role title] at our [insert location/ wellbeing centre / hospital name]., we are looking for an enthusiastic and patient focused individual with good communication and computer skills, with an ability to work effectively as part of a team as well as independently and able to work under pressure, ideally you will have worked in a medical environment with an understanding of clinical terminology.

You will lead a team of administrators who will be the first point of contact for patients. You will liaise closely with the clinical teams to ensure patients receive timely and appropriate appointments. To be responsible for an administrative area, supervising and ensuring excellent customer and colleague service and that the needs of the business are met including managing, appraising, and interpreting data, information and / or situations.

We are a friendly department, this comprises of admin, HCAs and Radiographers. The department is across two floors covering CT, MRI, Interventional Radiology, Fluoroscopy, X-ray, Mammography and Ultrasound.

As a Radiology Administration Team Leader, you will:

• Work flexible hours to accommodate the opening and closing of the DI department. 0800 -2000 Monday to Thursday and 0800-1800 on Fridays.
• Ensure all policies and procedures are adhered to by yourself and your team.
• Provide and efficient appointment choice to patients, consultants and other referrers with due regard to the urgency of the request.
• Have deep and detailed understanding of procedures and the preparation required.
• Register patients on arrival.
• Attend to any queries from patients and consultants.
• Provide booking and information by email and telephone.
• Book other services that may be necessary for a patients care, eg blood tests.
• Be fully competent with CRIS, PACS, IEP and PIMS.
• Demonstrate excellent verbal, written and interpersonal communication skills, with a strong emphasis on excellent customer service.
• Ensure high standards of cleanliness and presentation are maintained within the department at all times.
• Be able to implement change, multi-task and work under pressure.
• Take charge of rotas and annual leave for your team.
• Train new staff members and ensure all mandatory training is up to date.
• Undertake tasks as designated by the Radiology Manager.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Warwickshire Hospital 

Nuffield Health Warwickshire Hospital offers the latest facilities and technology for the care of patients from Leamington Spa, Coventry, Kenilworth, Stratford and surrounding areas with a wide range of surgical and medical requirements.

Our specialities include orthopaedics, spinal surgery, eye care, oncology, diagnostic imaging and general surgery.

Join Nuffield Health and create the future you want, today. 

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.