Front End/Back End Team Lead

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

​Position Summary

The Front End/Back End Team Lead is responsible for overseeing and coordinating all activities related to the intake (initiation or receipt) and outtake (completion or release) processes within the department. This role ensures that all tasks are executed efficiently, accurately, and in compliance with established policies and standards. The Team Lead will manage workflow distribution, monitor key performance indicators, and act as a liaison between internal teams and external stakeholders to deliver a seamless experience throughout both phases. Additional responsibilities include identifying process improvements, assist in training team members, and supporting change initiatives to drive operational excellence.

What you will do

• Independently perform both routine and complex business support tasks for the Plan Sponsor Support team, escalating non-standard issues to management as needed.
• Adhere to established protocols, standards, and policies to ensure timely and effective operational support within a fast paced environment with tight turnaround times.
• Evaluate whether customer-selected products and services align with their benefit needs and can be delivered through current systems or platforms; facilitate solutions for exceptions or non-standard requests.
• Actively consults and communicates with internal constituents regarding the details associated with the new business and revision activity in a timely manner to validate and strengthen account structure.
• Execute assigned techniques, processes, and responsibilities as directed.

Required Qualifications

• 5+ years work experience
• Demonstrated organizational and time management abilities, experience in a fast-paced environment.
• Excellent communication and interpersonal skills
• Experience with workflow/process management tools or systems
• Attention to detail and commitment to accuracy
• Analytical problem-solving skills
• Ability to adapt to changing priorities and deadlines
• Ability to collaborate across departments and with external partner

Preferred Qualifications

• Salesforce experience

Education

• High school diploma or equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $102,081.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.