Job Description:
We’re looking for a confident and experienced Senior Case Manager/RTWS to step into a Technical Manager role within our front-end RTW team.
In this role, you’ll focus on coaching and developing others, not managing your own claims portfolio. You’ll provide clear technical guidance, uplift decision-making, and support the team to deliver consistent, high-quality outcomes in line with legislative requirements.
You’ll oversee our APA results, case conference and manage litigation and conciliation matters.
This is a great opportunity for someone with strong Workers’ Compensation experience who enjoys mentoring, influencing performance, and making a broader impact across the team.
What you’ll be doing
Driving continuous improvement across claims technical practices and performance
Manage a front-end claims portfolio ranging from week 0–70, handling cases from low to high complexity
Partnering with claims teams to support quality decision-making and compliance outcomes
Collaborating closely with Legal to shape claims strategies and achieve strong outcomes
Providing expert guidance on legislation, policy, and claims management practices
Conducting entitlement and file reviews, including identifying potential fraud risks
Supporting teams to deliver consistent, high-quality service and meet key performance metrics
Analysing claims trends and identifying opportunities for practical improvement
Building strong relationships with internal stakeholders across the business
Ensuring adherence to legislative, governance, and WorkSafe requirements
What you’ll bring
Strong claims management capability with a clear ambition to grow and progress your career
Solid understanding of relevant legislation and WorkSafe guidelines
Background in a technical specialist or similar advisory role
Excellent stakeholder engagement and communication skills
Ability to manage competing priorities in a fast-paced environment
Strong problem-solving skills and sound judgement
About us
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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