Front-end Developer, Web

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Frontend Developer, Web

Department: Global Web, Demand Generation
Location: Philippines

About the Role

Genesys is seeking a Frontend Web Developer to design, build, and maintain high-quality digital experiences across our global corporate website and marketing platforms. This is a hands-on engineering role responsible for delivering modern, responsive, and accessible front-end solutions that support demand generation, brand, and CX initiatives at enterprise scale.

You will develop components, web pages, templates, and digital journeys within a CMS-driven environment while contributing to design system evolution, platform modernization, and front-end engineering standards. This role focuses on delivering high-performing and scalable user experiences while collaborating closely with platform, UX, and marketing teams.

The position requires front-end development experience working within CMS platforms such as WordPress, and the ability to operate confidently within enterprise web environments.

What You’ll Do

Frontend Development

• Design, develop, and maintain responsive user interfaces using modern HTML, CSS, and JavaScript
• Build and maintain enterprise web pages, templates, and digital journeys
• Develop and customize WordPress components, themes, and plugins
• Implement mobile-first, fully responsive experiences that perform across devices, browsers, and languages
• Integrate front-end components with APIs and CMS-driven content systems

Architecture and Platform Contribution

• Contribute to front-end architecture decisions and design system evolution
• Ensure solutions are scalable, maintainable, and aligned with enterprise web standards
• Support modernization initiatives, including CMS upgrades, refactoring, and technical debt reduction
• Partner with platform and DevOps teams on release processes, deployments, and environment improvements

Performance, SEO, and Digital Quality

• Optimize front-end performance across the site, including page load performance and Core Web Vitals
• Contribute to engineering standards for accessibility, performance, scalability, and maintainability
• Ensure strong technical SEO foundations including schema markup, site architecture, metadata governance, and crawl health
• Participate in user acceptance testing and support automated testing processes
• Enhance CMS to improve user experience, authoring workflows, and digital quality

Platform Operations

• Support deployments, releases, and CMS environment management
• Monitor site performance and help resolve production issues when they arise
• Contribute to documentation and operational readiness of front-end systems

Collaboration and Enablement

• Collaborate with front-end and full-stack engineers, QA professionals, and web publishers
• Partner closely with UX, content, marketing, analytics, IT, security, and agency teams
• Enable experimentation, personalization, and scalable design system adoption
• Translate technical tradeoffs into clear guidance for stakeholders
• Onboard and support CMS authors and agency contributors

What You Bring

Required

• 2 or more years of professional web development experience, preferably supporting enterprise-scale or high-traffic websites
• Strong expertise in HTML5, CSS, JavaScript, and modern front-end development practices
• Hands-on experience working with CMS platforms, WordPress preferred
• Experience integrating with APIs and third-party marketing or analytics platforms
• Demonstrated expertise in performance optimization, caching strategies, CDNs, and Core Web Vitals
• Strong understanding of technical SEO and accessibility standards such as WCAG or ADA
• Experience working within structured engineering standards, code reviews, and release processes

Preferred

• Creative technologist with experience with animation or motion frameworks such as GSAP
• Familiarity with cloud platforms or enterprise WordPress hosting providers
• Experience integrating marketing technology platforms such as Eloqua, Wistia, Bynder, or Google Analytics
• Experience applying AI tools within development workflows or optimizing digital experiences for AI-driven discovery
• Experience working within global or distributed engineering teams
• Background in B2B, SaaS, or complex enterprise digital environments

#LI-PR1

#LI-Hybrid

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.