Front Desk Supervisor

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Overview of the role

The Front Office Supervisor will be working alongside the Front Office Manager to manage the daily operations of the Front Office, including the staff of the Front Desk, Night Audit, Valet Operation, and PBX Operator. The person in this role will ensure that the Front Desk Staff delivers exceptional service to all guests of the hotel in order to provide a memorable guest experience.

About Mainsail/Hotel Story/Brand Story:

What you have 

·         Previous hospitality supervisory experience

·         Experience in hotel Front Desk positions

·         High school diploma, equivalent, or higher

·         Excellent communication skills, both written and verbal

·         Ability to use technology, e.g., tables, iPads, and computers

·         Top notch phone and customer service skills

·         Prior experience with coaching and training a team

·         Strong sense of ownership in everything that you do

·         Proven experience in guest relations

 

 

What you’ll do 

·         Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service

·         Know all functions to showcase the resort and its unique story to each guest

·         Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.

·         Serve as initial point of escalation in any guest inquiries, issues, or concerns

·         Coordinate with other hotel departments to deliver top level experience for guests

·         Assist in creating and managing department schedules

·         Follow all hotel policies and procedures as outlined in team member handbook

·         Serve as property Manager on Duty in absence of senior leadership

·         Ensure team follows scheduled shifts, and follows break and lunch requirements

·         Other necessary duties as reasonably assigned by manager

 

Physical Demand 

·         Ability to sit or stand for extended periods of time 

·         Ability to bend 

·         Ability to lift, pull 50 lbs. 

·         Ability to communicate clearly 

·         Ability to work long hours as needed 

·         Make sound judgments quickly 

·         Work on multiple tasks, making appropriate progress toward deadlines 

·         Able to work independently, take direction, and provide direction to others 

·         Manage differing personalities within the property, the resort, and the community 

·         Maintain the highest degree of confidentiality 

·         Ability to work effectively in stressful, high-pressure situations 

·         Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary 

Benefits

·         Full-time Associate Benefits

o   Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

·         Part-time Associate Benefits

•    All above-listed benefits except for Medical Insurance and Holiday Pay

 

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace. 

 

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.