About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.About the role:
Receptionist is the first point of contact for guests, responsible for providing a warm welcome and efficient service throughout their stay. Key responsibilities include greeting guests, checking them in and out, managing reservations, handling inquiries, and addressing guest requests. Excellent communication, customer service, and multitasking skills are crucial, along with proficiency in hotel management software and knowledge of local attractions and amenities. A hotel receptionist plays a vital role in ensuring a smooth and enjoyable experience for guests, contributing to the overall success and reputation of the hotel.
What you will do:
· Greet guests upon arrival, check them in, and provide necessary information about the hotel's facilities, services, and amenities.
· Handle guest reservations, including making bookings, modifying reservations, and ensuring accuracy of guest details.
· Efficiently process guest arrivals and departures, collect payments, and issue room keys while adhering to hotel policies and procedures.
· Address guest inquiries, requests, and complaints promptly and professionally, providing solutions to ensure guest satisfaction.
· Manage incoming calls, transfer calls to appropriate departments or guest rooms, and take messages accurately.
· Handle cash transactions, process payments, and reconcile cash drawers at the end of each shift.
· Assign guest rooms based on availability, guest preferences, and special requests, ensuring efficient utilization of room inventory.
· Perform administrative tasks such as filing, photocopying, and maintaining records related to guest bookings, payments, and correspondence.
· Monitor guest activity, enforce hotel security protocols, and respond to emergency situations according to established procedures.
· Provide information and recommendations to guests regarding local attractions, dining options, transportation, and entertainment.
· Support concierge team when needed and while they are out of the desk.
· Strong customer service mindset with a focus on meeting and exceeding guest expectations.
· Keen attention to detail to ensure accuracy in processing reservations, payments, and guest.
· Ability to handle multiple tasks simultaneously while maintaining composure and professionalism in a fast-paced environment.
· Aptitude for quickly identifying and resolving guest issues or concerns to ensure a positive guest experience.
· Adaptability to work varying shifts, including nights, weekends, and holidays, based on hotel occupancy and business demands.
· Awareness and respect for diverse cultural backgrounds and customs, especially when interacting with international guests.
· Demonstration of professionalism, integrity, and discretion in handling confidential guest information and sensitive situations.
What you bring:
· Proficiency in using software specific to hotel operations (Opera) for checking guests in and out, managing reservations, and processing payments.
· Ability to navigate and utilize reservation systems to book and modify guest accommodations, manage room inventory, and handle special requests.
· Familiarity with POS systems for processing payments, managing guest charges, and generating receipts.
· Strong written communication skills for responding to guest inquiries, and sending follow-up emails.
· Knowledge of basic accounting principles and procedures for handling cash transactions, balancing cash drawers, and processing refunds.
· Accurate and efficient data entry skills for updating guest information, recording preferences, and maintaining guest profiles in the hotel's database.
· Ability to communicate effectively in multiple languages, particularly in areas with diverse clientele, to assist international guests.
· Capacity to quickly resolve issues and address guest concerns with professionalism and diplomacy, ensuring guest satisfaction.
What we offer:
· Competitive Salary, wages, and a comprehensive benefits package
· Excellent Training and Development opportunities
· Employee Discount for stays at any Four Seasons worldwide
· Complimentary Dry Cleaning for Employee Uniforms
· Complimentary Employee Meals
Schedule & Hours:
This is a full-time position. Candidates must be able to work Mornings, Nights, Weekends, and Holidays according to business mandates.
Work authorization is only for Azerbaijani citizens.