Front Desk - Loyalty Member & Airline Crew Specialist - Full Time - Holiday Inn Dulles

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

This position serves as the on‑site expert for loyalty and airline crew engagement in the hotel’s front office. The Specialist ensures members receive their arrival requests, benefits, resolves account issues, and enhances overall loyalty satisfaction. In addition the specialist ensures that contracted airline crew manifests and ad hoc rooms are prepared for the day’s arrival.  During their scheduled hours, this position will be present at the front desk when crew arrives for an expeditated check-in.

 

This position will be required to work between 9am - 7pm, with varying days off. Weekend availability required.