Front Desk Concierge

Job Title

Front Desk Concierge

Job Description Summary

The Corporate Concierge serves as the first point of contact for visitors, clients, and executives at the corporate headquarters. This role combines executive-level hospitality, operational support, and facilities awareness to ensure a professional, safe, and welcoming environment.

The position is responsible for managing the front lobby experience, coordinating visitor access, supporting maintenance and security teams, and enhancing the overall corporate brand through proactive engagement.

Job Description

KEY RESPONSIBILITIES
1. Guest Experience & Corporate Representation
* Greet and register visitors professionally; ensure a seamless check-in process
• Provide concierge-level service for executives, investors, clients, and VIPs
• Escort visitors, guide tours, and facilitate conference room coordination
• Deliver small hospitality services (beverages, seating, meeting preparation)
• Maintain a polished, welcoming lobby environment aligned with corporate brand
 

2. Corporate Brand & Lobby Management
• Maintain lobby décor, signage, awards displays, and digital information
• Coordinate seasonal or event-related lobby updates
• Serve as the face of the company, ensuring all interactions reflect professionalism and company values
 

3. Facilities & Maintenance Support
• Assist with reporting building issues via CMMS or direct communication (e.g., lighting, HVAC, doors, elevators, plumbing) promptly
• Vendor/Contractor management (sign-in/sign-out logs, program binder management)
• Supply order coordinator (order janitorial and maintenance supplies)
• Support emergency response and safety protocols as the initial on-site point of contact
 

4. Administrative & Operational Support
• Track and manage visitor logs, badges, and contractor access
• Maintain accurate reporting for visitor trends, facility observations, and safety checks
• Provide support for internal events, including AV, catering, and meeting room preparation
• Support corporate services in ad-hoc administrative and operational tasks as needed
 

5. Data, Reporting & Continuous Improvement
• Maintain monthly reports summarizing visitor activity, maintenance trends, and lobby operations
• Suggest operational improvements based on observations to improve efficiency, safety, and experience
• Collaborate with Facilities and Security teams to identify recurring issues and preventative measures
 

QUALIFICATIONS
• High school diploma required; associate or bachelor’s degree preferred
• Prior experience in corporate reception, hospitality, or concierge services strongly preferred
• Professional demeanor with strong interpersonal and communication skills
• Ability to manage multiple tasks and anticipate needs proactively
• Basic familiarity with CMMS systems, building operations, and safety protocols
• Strong attention to detail, discretion, and ability to handle confidential information
 

KEY COMPETENCIES
• Executive presence and polished professional appearance
• Guest-centric mindset with exceptional service orientation
• Proactive observation and problem-solving skills
• Strong collaboration with maintenance, security, and corporate services teams
• Ability to balance operational tasks with high-level hospitality

WORK ENVIRONMENT

This role operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers to accomplish tasks. Business casual attire is required while conducting meetings or events where the team or clients are present. May use appropriate safety apparel as needed for field work.

PHYSICAL DEMANDS

The physical demands described below are representative of the essential functions required to perform this position successfully. Reasonable accommodations will be made to enable individuals with disabilities to perform these duties.

In the course of performing this role, the employee is regularly expected to:

• Communicate clearly and professionally with executives, clients, visitors, and team members, ensuring accurate and courteous exchange of information.
• Maintain a polished and professional appearance that reflects the company’s corporate brand and values.
• Operate standard office equipment, including computers, telephones, audiovisual systems, and other office technology.
• Sit or stand for extended periods, reach, lift, or carry items weighing up to 50 pounds, and perform tasks requiring manual dexterity.
• Participate actively in team discussions, collaborate effectively, and uphold a safe, welcoming, and positive environment for employees and visitors alike.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $19.55 - $23.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”