Front Desk Clerk -- Sequoyah State Park Lodge

Job Posting Title

Front Desk Clerk -- Sequoyah State Park Lodge

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Sequoyah Lodge

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The starting pay for this position is $15.00/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr.

Job Description

Basic Purpose 

The Front Desk Clerk will work with all lodge departments and lodge guests to prioritize the reservation and stay experience for the visitor at a state lodge. This position reports to the Front Desk Manager and general lodge management.

 

Sequoyah Lodge is located in Sequoyah State Park with 150 lodging accommodations: 104 Lodge Rooms & Suites, 44 Duplex & Quadplex Cottage Units, a Lakehouse Cottage that sleeps 14, and a Bunkhouse that sleeps 38.

 

 

Example of Work Performed 

• Answers telephones, takes messages, and provides information about lodge and park facilities

• Receives walk-in and phone-in reservation requests

• Check guests into accommodations, validates parking

• Posts charges to guest accounts, including necessary corrections and transfers

• Collects charges, processes credit card vouchers, and closes guest accounts

• Reconciles and balances shift accounts

• Checks in/out recreation equipment, golf carts, etc. to lodge guests

• Assists with gift shop at front desk with sales and restocking merchandise

• Prepares various reports under general direction

• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs

• Performs general housekeeping in public areas of the lodge

• Performs other related duties as assigned

Skills and Knowledge 

• Knowledge of methods and procedures concerning public contact; telephone procedures; and arithmetic

• Skill in communicating effectively, both orally and in writing

• Skill in operating personal computers

 

Special Requirements

Must be at least 16 years of age and posses a valid driver’s license.

 

Applicants tentatively selected for this position will be required to submit a background check.

 

Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.

Education and Experience 

One (1) year of experience in public contact work, in a customer service-related field; general office clerical work; OR an equivalent combination of education and experience.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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