FRONT DESK ASSOCIATE

FRONT DESK ASSOCIATE

Department: Department of the Navy

Location(s): Great Lakes, Illinois

Salary Range: $18 - $18 Per Hour

Job Summary: This position is located at the Unaccompanied Housing, located at Naval Station Great Lakes operation at Mid-Atlantic Region. The purpose of this position is to provide front desk and/or reservation functions for the lodging program.

Major Duties:

• Ensures security of all guests is maintained at all times.Ensures guest privacy is maintained at all times.Must possess a welcoming manner and positive attitude, demonstrate effective communication skills; professionally interact with guests; answering guests questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.Receives requests and processes reservations within established guidelines. When rooms are not available, provides certificate of non-availability (CNA) and/or alternative lodging in the area.Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.Receives and is accountable for change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.Responsible for inventorying all keys and any supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night audit reports to include Daily, Monthly and Annual occupancy reports.Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer generated reports as assigned and notates any account discrepancies for action by management.Answers phones and transfers calls to appropriate individuals and replies to guest questions.Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required.May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.This position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week.Performs other related duties as assigned.

Qualifications: Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possess the following:Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. .Must be skilled in the use of a personal computer and carious software programs. Must possess basic math and reading skills.Must be able to communicate clearly and effectively both verbally and in writing in English.Ability to handle, control, and account for large amounts of cash.

How to Apply: To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 12/02/2025 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12835875 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Application Deadline: 2025-12-02