Freedom Boat Club - Senior Member Experience Representative

Innovation is at the heart of Brunswick. See how your contributions will help transform vision into reality:  

Position Overview: 

Freedom Boat Club is the nation's oldest and largest private member boat club with locations both nationally and internationally. We are currently looking to add a full-time Sr. Member Experience Representative to our Member Experience Center Team. 

The Sr. Member Experience Representative is an accounting-focused customer service position and will report to the Member Experience Manager. The Senior Representative will support both inbound and outbound member requests and will handle advanced account service needs that requires a close working relationship with the accounting teams. 

At Brunswick & Freedom Boat Club, we are passionate about what we do and committed to delivering exceptional experiences. 

Essential Functions: 

• Serve as the primary point of contact for advanced member account inquiries. 

• Collaborate closely with the accounting team to accurately process account-related requests. 

• Manage billing-related tasks, including but not limited to payment method updates, refunds, holds, club transfers, and cancellations. 

• Handle escalations and provide support requiring advanced account visibility. 

• Respond to a high volume of member emails and perform follow-up outbound calls. 

• Ensure accurate documentation, tracking, and record keeping. 

• Use multiple computer applications to process and resolve member requests. 

• Protect and secure members’ personal and financial information. 

• Identify member needs and deliver personalized, effective solutions. 

• Maintain high accuracy and attention to detail in all account modifications and communications. 

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.  

Required Qualifications 

• Proven customer service experience, including the ability to de-escalate challenging situations. 

• Comfortable working in a fast-paced environment with evolving processes and priorities. 

• Strong commitment to safeguarding and protecting customer personal information. 

• Proficiency with computers and experience using Microsoft Office Suite. 

• High school diploma or equivalent required. 

• 3+ years of relevant work experience. 

• Ability to successfully pass a drug screening and background check. 

Preferred Qualifications: 

• Associate or Bachelor’s degree (or equivalent work experience) 

• Experience with any of the following:  

• QuickBooks 

• Oracle 

• Salesforce CRM 

• EZPay 

Working Conditions 

• This is a fully remote position 

• Member Experience Center operating hours are Monday through Friday, 8:00 AM – 5:00 PM Eastern Time 

• Full-time role: 40 hours per week, Monday through Friday, with occasional holiday coverage as needed. 

​​The anticipated pay range for this position is $41,600.00 to $52,700.00 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.