If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
The Fraud Prevention Tech is responsible for working in a call center environment using risk products to identify and mitigate suspicious activity on debit and credit cards. The expectation is that the Fraud Prevention Tech will be able to assist members with questions and concerns regarding fraudulent activity or other general card related concerns.
Responsibilities
40% Making and receiving high volumes of in-and outbound calls concerning potentially fraudulent activity and initiating fraud claims when necessary.
40% Fraud Case Assessment & Determination - Successfully evaluate cases prompted for review in fraud monitoring applications.
10% Communicating emerging fraud trends with supervisors and other applicable staff.
10% Assist members and internal departments with questions about fraudulent activity or card- related questions
Requirements
Strong customer service skills
Excellent organizational skills
Strong attention to detail
Effective problem-solving skills
Job Environment
This is a hybrid position, but training will be completed onsite.
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.
Physical Demands
Must be able to comprehend and carry out verbal and written instructions.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls. Must be able to lift 5 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.