About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
Job Description
The Authenticity Agent’s main responsibilities center around monitoring large volumes of user generated content with respect to fraudulent activity. Agents learn what review fraud is and is not, to tirelessly protect consumers from inauthentic content. Agents utilize a case management system to identify and research content for fraudulent behavior and take appropriate action against this content.
Basic Skills:
- Proficiency with e-mail applications, online messaging services and forums, and Web applications.
- Proficiency with Office applications, including Word, Excel, and Outlook.
- Professional communication skills.
- Confident in Making Decisions and acting when things may be obscure.
- Commit to taking ownership of your job performance to achieve or exceed performance benchmarks.
Job Skills:
- Stong Aptitude for identifying trendsm analyze data and explore new strategies.
- Passion for analyscing and researching historical trends
- The willingness to adjust performance and respond to feedback.
- The ability to meet quality and speed benchmarks.
Background Requirements:
- Bachelor’s degree or equivalent international credential, required.
- 2-3 years experience with fraud detection
- Experience with Accertify is a plus.
Additional Requirements:
- Ability to work 3 days a week from the Bazaarvoice Bengalaru office
- Ability to work shifted hours a couple days a month wtih prior notice.