Fraud Behaviour Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
 

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.
 

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.
 

As our Fraud Behaviour Analyst you’ll be supporting the delivery in mitigating potential losses for the business associated with promotional, marketing, and gameplay strategies across both the casino and sports segments. This will help us excel at proactively identifying casino and sports behavioural traits that could result in suspicious activity, advantage play and fraud to stay ahead of the game.
 

What you’ll do

As part of your role, your responsibilities will include:

Casino & Sport Behaviour Management

• Detect and identify customers displaying behaviour which fall in line with gameplay profitability strategies

• Detect and identify behaviour trends across accounts, using all metrics available to identify fraud group activity

• Investigate accounts and take the appropriate action

• Ensure that adequate preventative and detective strategies are in place to mitigate loss

• Compile fraud group profiles, put measures in place to mitigate and communicate across the Department for detection.

• Suggest / Recommend new or improvement to rules or processes within the aimed at detecting fraudulent activity
   

Game Logic Monitoring

• Understand the workings of all games

• Keep the department abreast of game features that present a potential risk

• Continuous monitoring of profitability of games

• Escalation of game malfunctions
   

Affiliate Management

• Review of new affiliate signups

• Monitor and analyse affiliate traffic and revenue to detect any irregularities

• Alert key stakeholders to affiliate profitability concerns
   

Reporting

• Compile impact analysis on all groups to monitor group activity

• Group activity reporting and compilation of Internal SARS

• Maintain accurate records of tasks and results with a focus on achievements and efficiency 

• Prepare monthly reporting for submission to key stake holders

• Ad-hoc reporting
   

Ad-hoc

• Staying abreast of and be the expert on industry changes in regards to both software and promotions

• Construction of rules to proactively reduce the risk of advantage gameplay to the business

• Conduct impact analysis across each Sports and Casino group/syndicate to monitor and assess group‑level activity.

• Understanding Terms & Conditions and recommend changes in line with investigation findings

• Monitoring of social media discussions in relation to gameplay profitability strategies

• Continuous development, implementation and enhancement of procedures, tools and systems

• Ensure Policy and Process documents are up to date and stored for reference

• Ensure that “cheat sheets” are compiled and available for reference

• Be aware of and understand the Regulatory requirements pertaining to the various functions of the daily tasks

• To maintain and meet current SLA’s

• Ad-hoc projects

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

What you’ll bring

The necessary skills that we require for this role include:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas

• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals

• Strong organisational skills and the ability to manage multiple projects without dropping the ball

• Exceptional attention to detail and a commitment to high‑quality work

• Adaptability – you stay sharp, productive and positive in fast‑moving environments

• A good understanding of the Risk Environment (methodology, systems & technology)

• A good understanding of Risk exposure in Sports betting

• A very good understanding of Casino Games

• Advanced to Power User level skills in MS Office Excel

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends

• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations

• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards

• Experience in developing and executing customer retention strategies

• Working knowledge of Tableau, PowerBI and Elastic Search

• An advanced understanding of Casino Promotion Setup and Terms and Conditions

• Understanding Advantage Game Play Strategies

• Strong understanding of fundamentals and configurations of Sports Betting / Trading

• Good knowledge of how fraud groups operate

• Exposure to Affiliate Management

• Ability to identify, analyse and report on trends

• A good understanding of market-specific regulatory requirements

• Willingness to work shifts if required

 Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability

• Ownership and accountability

• Initiating action

• Resilience

• Team orientation

• Integrity

• Innovation

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.

• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.

• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.

• Group Life Cover

• Funeral Fund Benefit

• Income Continuation Benefit

• Medical Aid Subsidy

• Retirement Annuity Subsidy

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!