In Fraud Operations, everything we do is centred around keeping our customers and business safe from fraudulent activity. We form part of the UK&I Risk Operations function, within Customer Operations. We respond to alerts of possible fraud and reports of fraud from customers, third parties and banks, investigating all instances of external fraud associated with our brands.
The role of Fraud Operations Analyst is a vital part of our efforts to keep fraud costs to a minimum through professional and diligent assessment of risk. The Fraud Team consists of several teams spread across multiple locations, managing risk be being a proactive and intelligence led unit.
We also work closely with the Risk Nights Team to provide a 24/7 coverage, along with many other stakeholders across the business for all things Fraud.
Be responsible for safeguarding both the company and our customers from money laundering and fraudulent activity. Discuss account activity directly with customers who have fallen victim to fraud.
Monitor transactions and activity across all Flutter channels to assess the risk of fraud and bonus abuse and use sound judgement to act when fraud is discovered to prevent further losses.
Act as a passionate subject matter expert in the field of fraud prevention and fraud response.
Professionally respond to internal referrals and provide suitable advice and guidance.
Work closely with other operational teams to identify areas of weakness and process improvement possibilities.
Strong analytical skills with an eye for detail, with previous fraud experience desirable but not essential.
The ability to digest information and present findings in a clear and concise way.
Analytical view of data from multiple sources to make confident decisions.
Strong and positive team player with the adaptability to change and be agile to the constantly evolving nature of fraudulent activity.
Strong knowledge in the use of Microsoft Office applications. Internal system knowledge is desirable but not essential.
The ability to manage multiple tasks simultaneously and proactively manage your own workload, whilst meeting team performance expectations.
Shifts for this position will fall between the hours of 7am and 9pm (GMT), Monday – Sunday, working an average of 5 days out of 7.
Training may be office based from our Leeds office (approx. 3 weeks), followed by hybrid working (min 1 office day per week) Candidates must live in a commutable distance to the Leeds office.
What’s in it for you:
£/€1,000 learning fund
Twice-yearly bonus (with part of it guaranteed!)
Pension contribution scheme
Private healthcare
Access to thousands of Udemy courses
Invest via the Company Sharesave Scheme
16 hours paid volunteering time per year
Unlimited holiday
About Flutter
Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to use our significant scale and our challenger attitude to change our industry for the better!
By Changing the Game, we believe we can deliver long-term growth while promoting a positive, sustainable future for all our stakeholders. We are well-placed to do so through the distinctive, global advantages of the Flutter Edge, which gives our brands access to group-wide benefits to stay ahead of the competition, as well as our clear vision for sustainability through our Positive Impact Plan.
Flutter operates a diverse portfolio of leading online sports betting and iGaming brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet.
About Flutter UK & Ireland
The UK & Ireland region of Flutter unites some of the biggest brands in the betting and gaming industry; Betfair, Paddy Power, PokerStars, Sky Betting & Gaming and tombola.
At Flutter UK & Ireland, we strive for the next level and drive innovation to set the pace as leaders, putting our customers first, always. We win together through team spirit and unparalleled dedication. When we’re free to be ourselves, we thrive and unleash our unique talents —creating a culture that empowers our people to change the game. We see opportunity everywhere and there is always more to discover.
We’re working to be an inclusive employer. We encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.