Fraud Alert Specialist

Fraud Alert Specialist

Fraud, scams, and financial-economic crime... have we captured your attention?
Exciting topics, right? If this sparks your interest, then this job might be for you! ING is currently looking for a Fraud Alert Specialist to join our team and help prevent fraud and scams.

Important before you read on

• Mastering the Dutch language both verbally and in writing is a prerequisite for applying.
• We are looking for someone with a high degree of flexibility. This role is primarily performed during evening hours and weekends. You will be expected to work almost every weekend, including both Saturdays and Sundays.
• Experience working in a call center environment is essential, as telephone contact with customers is a major part of your daily work.
• During the initial period, it is required that you work fully from the office for at least six months.

Your work environment

You will be working within ING's Supercircle Fraud Service Center, contributing to protecting our customers against fraud and scams. Your main task is to minimize the impact of fraud on customers and ING.

What you will do

As a Fraud Alert Specialist, you will be responsible for handling system-driven alerts, detecting irregularities indicating possible fraud or scams, managing inbound and outbound calls, and performing various back-office tasks.

Key responsibilities include:

• Handling fraud cases where ING customers have suffered financial damage
• Implementing preventive measures to avoid further harm
• Assessing and allocating compensation
• Performing both real-time and non-real-time tasks

Who are we looking for

We are seeking someone with a proactive attitude and a strong determination to get things done. You should be motivated, precise, and flexible, enjoying working in a self-organizing team. Attention to detail and a commitment to the highest quality are crucial to you. Additionally, you should be resilient to stress and able to handle peak workloads. Swiftly transitioning between different workstreams is also within your capabilities.

We are specifically looking for a candidate with demonstrable experience in the fraud domain. You understand all facets of the fraud profession, both in terms of content and in direct telephone contact with victims of fraud. You know how to act decisively, empathetically, and professionally in sensitive situations.
Experience in a call center environment is a must. You are confident in handling phone conversations and know how to communicate professionally and service-minded, even under pressure.

As a fraud fighter, you are also an ambassador of ING values. These values are significant to us as an organization, and we expect you to embody them.

Your skills

• Strong communication skills, attentive listener, and service-oriented
• Stress-resistant
• Skilled in problem analysis, quickly getting to the core
• Detail-oriented, proactive, sound judgment, and highly accurate in documenting research data in systems
• Ensuring the highest quality of risk management
• Proficient in both Dutch and English, verbally and in writing

Basic requirements

• Possession of an HBO/WO diploma
• WFT-basic certification (or willingness to obtain it)
• Affinity with the main laws and regulations regarding fraud, scams, and financial-economic crime
• Availability from Monday to Sunday between 7:00 and 24:00
• Willingness to work fully from the office during the first six months

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at: careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24–28 vacation days depending on your contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Agile working, so new ideas come to life faster

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About ING

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help others move forward in life and business. Do you want to work at the cutting edge of what’s possible while ensuring integrity and putting the customer’s interests first? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!