Fraud Alert Specialist III

Fraud, scams and financial‑economic crime…
Did we get your attention? Fascinating topics, right? If this sparks your interest, this position might be the perfect fit for you. ING is looking for a Fraud Alert Specialist to strengthen our team and help prevent fraud and scams.

Important before you continue
For this role, it is essential that you have strong verbal and written proficiency in Dutch. In addition, the position is primarily performed during evenings and weekends, which requires a high degree of flexibility. You also have several years of relevant work experience and demonstrable knowledge of fraud. This expertise is crucial to successfully perform the role of Fraud Alert Specialist.

The Team
You will work within ING’s Supercircle Fraud Service Center. Together with your colleagues, you contribute to protecting our customers against fraud and scams. Your main goal is to minimize the impact of fraud for both our customers and ING.

What you will do
As a Fraud Alert Specialist, you will handle system‑generated alerts and identify irregularities that may indicate (potential) fraud or scams. You will also manage inbound and outbound phone calls and perform various back‑office tasks.

Your key responsibilities include:

• Handling fraud cases where ING customers have suffered financial loss
• Taking preventive measures to avoid further damage
• Assessing and granting reimbursements
• Your work consists of both real‑time and non‑real‑time activities.

How To Succeed:
We are seeking a colleague with a proactive attitude and a strong drive to get things done. You are accurate, motivated, flexible, and enjoy working in a self‑organizing team. Quality and attention to detail come naturally to you. You are resilient, can handle peak workloads, and easily switch between different workstreams.

As a fraud fighter, you are also an ambassador of ING’s values and actively demonstrate them in your work.

Your skills

• Strong communication skills, good listener, and service‑oriented
• Resilient and stress‑resistant
• Strong analytical skills and able to quickly identify the core issue
• Accurate, proactive, and sound judgment
• Highly diligent in recording (investigation) data in systems
• Focused on delivering the highest quality in risk management

Good command of both Dutch and English, written and spoken

Basic requirements

• HBO or WO degree
• WFT Basis certification or willingness to obtain it
• Affinity with laws and regulations related to fraud, scams, and financial‑economic crime
• Availability from Monday to Sunday between 07:00 and 24:00