Lead a designated Retail district, demonstrating leadership & accountability to manage a variety of FR stores.
Drive revenue productivity and Ebit by achieving and exceeding KPI’s for a cluster of FR stores, ensuring profitability of the stores and excellence of the customer service provided.
Build, develop and lead by example a high performing team of store managers and regional managers, demonstrating engagement and acting as brand ambassadors focusing on exceeding their business objectives.
Ensure consistent execution of brand standards, operational processes, and customer service excellence across the district.
Act as a key link between Head Office and franchise partners, supporting alignment, performance improvement, and long-term partnership success.
Ensure excellent in-store execution of campaigns, launches, and visual guideline.
Support franchise store openings, renewals, relocations, and refits
Work closely with Project Manager, VM, Planning and Operations teams on new projects
Provide field insights to support strategic growth decisions
Support onboarding of new franchise stores and store teams
Identify training needs and coordinate with HQ training teams
Coach store managers and franchise partners to improve leadership and retail skills