Franchise Lead

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We are looking for an Expansion Lead – Franchise to own and scale franchise operations in one of our most critical markets. This role sits at the intersection of operations, partnerships, and strategy, acting as the key bridge between Bolt and its franchise partners.

You will ensure franchises are set up for success from day one, drive performance against clear KPIs, and build scalable processes that enable long-term growth across franchise markets.

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  <title>About us</title>
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  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
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  <title>About the role</title>
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We are looking for a Franchise Lead to own and scale franchise operations in one of our most critical markets. In this role, you will act as the key link between Bolt and its franchise partners, ensuring seamless onboarding, strong operational performance, and long-term partner success. You will combine strategic thinking with hands-on execution to drive KPI performance, optimize processes, and enable scalable growth across franchise markets.
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  <title>Main tasks and responsibilities:</title>
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• <point>Lead the full onboarding lifecycle for new franchise partners — from documentation and training through to operational go-live readiness and first-week performance validation; develop and maintain partner-facing documentation, playbooks, and best-practice frameworks to accelerate onboarding and reduce dependency on central teams</point>
• <point>Own partner performance against agreed KPIs; implement structured performance improvement plans and escalation frameworks where targets are consistently missed</point>
• <point>Design, standardise, and continuously improve scalable operational processes that ensure SLA adherence and consistent service quality across all franchise markets</point>
• <point>Act as the primary interface between franchise partners and internal teams (Product, Engineering, Support, Legal), ensuring clear issue prioritisation, fast resolution, and closed feedback loops</point>
• <point>Conduct data-driven performance and market analysis to surface optimisation levers, growth opportunities, and strategic recommendations for partner expansion</point>
• <point>Proactively identify and escalate operational risks, performance gaps, and structural blockers before they become critical — driving accountability across stakeholders; collaborate with Regional Managers and country teams to ensure franchise operations align with broader market strategy and expansion timelines</point>
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<gh-requirements>
  <title>About you:</title>
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• <point>3+ years of experience in operations, partnerships, franchise management, or marketplace operations — ideally in a high-growth, multi-market tech environment</point>
• <point>Proven track record of managing external partners or franchisees against performance targets, with experience designing and enforcing improvement plans</point>
• <point>Strong analytical skills with the ability to translate data into operational decisions; comfortable with Spreadsheets, dashboards, and marketplace metrics</point>
• <point>Excellent cross-functional communication — you can align Product, Engineering, and Support around partner needs without unnecessary escalation</point>
• <point>Experience building scalable processes from scratch in fast-moving, ambiguous environments</point>
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    Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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  <title>Why you’ll love it here:</title>
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  •<point>Play a direct role in shaping the future of mobility.</point>
  •<point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
  •<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
  •<point>Accelerate your professional growth with unique career opportunities.</point>
  •<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
  •<point>Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.</point>
  •<point>Take care of your physical and mental health with our wellness perks.</point>
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  <text>*Some perks may differ depending on your location and role.</text>
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