Forward Deployed Engineer (UAE)

We are hiring a Forward Deployed Engineer role focused on working side-by-side with our most strategic customers in the region. As a Forward Deployed Engineer (FDE), you will embed directly with customers to understand their business requirements, design solutions, configure our platform, and ensure successful deployments, acting as the technical bridge between product, engineering, and customer stakeholders. This role is ideal for someone who thrives in ambiguous environments, loves solving complex problems, and is energized by working hands-on with customers to drive measurable outcomes.

Why does this role matter? Our most strategic customers often require deep partnership - someone who understands their environment, rolls up their sleeves, and ensures the solution truly works for them. The Forward Deployed Engineer sits at the center of that mission, directly influencing customer outcomes, adoption, and long-term success.

What You’ll Do

• Partner closely with customer business & technical teams to translate requirements into scalable solutions towards the account growth 
• Lead technical discovery, solution design, configuration, data profiling, and data upload during onboarding and expansion projects
• Co-build integrations, data pipelines, and workflows using APIs and available tools
• Troubleshoot deeply by diagnosing system, data, and workflow issues and driving resolution end-to-end
• Serve as the technical advisor and trusted partner to customers throughout their lifecycle
• Quick fixes and small implementations within the production platform
• Collaborate with Product & Engineering to convey customer needs and influence roadmap priorities
• Develop reusable best-practice templates, playbooks, and technical documentation
• Analyse customer data and find some insights that could help with growth.
• Support proofs-of-concept and pilot programs, ensuring clear success criteria and outcomes
• Train and enable customer teams on platform capabilities and integrations.
• Act as an escalation point for high-impact issues, working cross-functionally to resolve quickly.

What Success Looks Like

• Customers see clear value, and usage/adoption grows=
• Complex technical issues are anticipated, prevented, or resolved efficiently
• Implementations run smoothly, on time, and with strong stakeholder confidence
• Product feedback loops are fast, actionable, and grounded in real customer needs
• The UAE region becomes a model for high-impact, technically-driven customer partnerships

What You Bring

• 5+ years in a technical customer-facing role (Solutions Engineer, Implementation Engineer, FDE, or similar)
• Strong experience working with the platform,  APIs, integrations, and data workflows
• Comfort reading/writing basic scripts (Python, TypeScript, SQL or similar)
• Experience working with enterprise systems (ERP, procurement, middleware, or similar)
• Excellent problem-solving skills with the ability to operate independently and proactively
• Strong communication skills and ability to translate technical concepts to non-technical audiences.
• Proven track record working directly with enterprise customers and cross-functional teams
• Ability to travel to customer sites across the region when needed

Nice to Have

• Experience in procurement, supply chain, or enterprise SaaS
• Prior experience in a startup or fast-paced scaling environment.
• Background working in or supporting customers in the Middle East region
• Arabic language skills (a plus, not required)

Fairmarkit is committed to fostering an environment of innovation, collaboration, and career advancement. Join us and help revolutionize the future of procurement! For this role, we are looking for a candidate based in the UAE. The annual base compensation for this role is AED 404,030 - 495855 (OTE).