Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
40 hour Food Service Lead position to cover AM and PM shifts as needed based on department needs
Pay Range
$18.50 - $29.20Responsible for maintaining work assignments, staff schedules, and providing day-to-day work direction to staff. Ensures satisfaction with high quality food for patients, retail, and catering/special functions and assists department leadership with patient satisfaction, loyalty scores, and sanitation requirements. May perform specialty assignments and projects.
Acts as a resource to employees and students, which includes training/orienting and providing day-to-day work direction. Assigns, monitors, and reviews progress and accuracy of work. Monitors productivity, maintains appropriate staffing levels, directs efforts and provides guidance on more complex issues.
Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale. Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes.
Monitors general department operations, adjusts schedules, records essential information and ensures that work is completed in a timely manner. Conducts daily checks on employee staffing and makes adjustments/substitutes as necessary; assigns non-routine tasks and duties.
Provides work direction and guidance to designated food service staff and assigns tasks to provide efficient and timely service. Maintains a quality food production operation for internal and external customers. Assists in resolving issues, dealing with customer complaints, workflow, employee staffing, and equipment failures during the shift.
Acts as a resource person, works with employees to resolve problems, complex issues and provides training in food preparation, pre-serving/serving activities, recipe standardization, cashiering, infection control, fire safety, and cleanup activities.
Forecasts amount of required food for patients, cafeterias, and special functions; maintains records of meal census and food usage.
Capable of managing and responding to purchasing, tray-line, cafeteria, and/or special function requests.
Inspects equipment and work areas to ensure proper use, maintenance and sanitation standards and corrects deficiencies as required.
Utilizes established production safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination.
May function as a Food Service Assistant or Food Ambassador which may include assembly and delivery of patient meals, dish room and cleaning duties, assisting patients, cash handling, balance sheets, food production, servicing cafeteria customers, preparing, serving and maintaining supplies of food, and utensils.
Scheduled Hours
Food Service Lead, Flex position to cover AM and PM shifts as needed, open weekday availability, every other weekend and rotating holidays
Licenses & Certifications
ServSafe Food Handler certification issued by the National Restaurant Association needs to be obtained within 1 year.
Degrees
High School Graduate.
Required Functional Experience
Typically requires 3 years of experience in food preparation, service techniques, cashiering and sanitation standards, general and modified diets, in a large hospital or hotel/restaurant food service environment.
Knowledge, Skills & Abilities
Strong knowledge in food service from within a hospital, restaurant or a related environment.Excellent customer service skills and communication skills to effectively interact with a variety of people. The ability to work in close cooperation with nursing personal is required.Ability to read and understand written and oral communications.Must be self directed, able to work independently and make decisions with minimal supervisor.Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing.Excellent phone etiquette.Strong knowledge and understanding of food/drug interactions and food allergens.Good organizational and time management skills.Intermediate computer skills in Microsoft Office or similar products. Ability to use e-mail and internet.Must be self-directed.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
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About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.