WHAT YOU’LL DO
As a Floor Manager you will prepare the floor and team for service then execute base do the needs of the business. The floor plan and team training are the core of the position, service is the score card for your success.
ROLE EXPECTATIONS
Responsibilities include, but are not limited, to the following:
Responsible for assisting development and driving a world class Steakhouse experience.
Work in conjunction with GM and Chef team to maintain a cohesive partnership relationship.
Manage administrative functions for the department, including but not limited to: maintaining appointment and activity calendar, email correspondence and maintaining accurate files and records for projects.
Ensure full compliance with all restaurant policies, health and safety regulations, and standard operating procedures (SOPs).
Demonstrate a clear understanding of how all departments—including kitchen, bar, reservations, and maintenance—interconnect and contribute to the overall success of High Steaks operations
Proactively seek opportunities to enhance the guest experience and provide additional support to guests, team members, and fellow Rio colleagues.
Adhere to and assist with guiding vision and strategic direction for the department/project opening strategies.
Assist with new business initiatives, improvements in practices and procedures to reduce costs and maximize revenue, suggest service enhancements to RRL Operating Partners and MP.
Maintain a working knowledge of the property, in house functions and special events.
Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements.
Perform all other job-related duties as assigned.
SUPERVISORY RESPONSIBILITIES
Service Staff
REQUIREMENTS
2 (two) years previous experience as a food & beverage manager in a high volume, restaurant, club or major hotel/resort required.
2 (two) years previous customer service experience with cash handling preferred.
Extensive food & beverage knowledge and experience in a high-volume hotel or resort.
Strong interpersonal and customer service skills
Ability to present oneself in a professional, confident, pleasant, and well-groomed manner at all times.
Excellent written and verbal communication skills with an aptitude for simplifying complex topics.
Exemplary customer service skills with a strong aptitude for identifying and resolving common guest inquiries and concerns with efficiency and professionalism.
Proficiency in creating engaging content across various communication channels.
Ability to collaborate across teams and engage with Team Members at all levels.
Detail-oriented, well-organized, and adept at managing multiple projects simultaneously.
Proficient in Excel, Word, and other MS Office applications.
High School Diploma or GED (required).
At least 21 years of age.
PREFERRED
Bachelor’s Degree preferred or equivalent combination of education or experience
Previous experience working in a similar resort setting
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Food Handler – Health Card]
Alcohol Awareness
ServSafe – Nevada
PHYSICAL REQUIREMENTS
Must regularly lift and/move up 25 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORKING CONDITIONS
Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.