Embry-Riddle: A Global Leader in Aviation and Aerospace
With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.
The Opportunity
The Flight Department at our Daytona Beach Campus is currently accepting applications for a Flight Dispatcher/Customer Service Representative.
This position is responsible for several support functions associated with flight course activities, including dispatching, data collection, flight following, customer service, and controlling the flow of fleet aircraft for maintenance both scheduled and unscheduled, as well as line service and ramp security. (Work shift to be determined.)
Job Duties:
Operate the interface between flight dispatching and the control of aircraft maintenance to maximize aircraft availability.
Collect and accurately record data from flight activities and oral room assignments to ensure proper billing and to facilitate scheduling of fleet maintenance daily.
Provide a high level of customer satisfaction and maintain a department image appropriate to ERAU as the leader in Aviation Education.
Assist in ensuring the inspection programs are complied with and repairs are properly documented before aircraft are dispatched.
Assist in flight following of all ERAU aircraft while engaged in flight to ensure all aircraft can be accounted for at any given time and to help coordinate the logistics for aircraft problems away from home base.
Provide training and coordinate the activities of the Student Employee labor force supporting flight operations and customer service requirements.
Perform scheduling operations after normal scheduling hours.
Maintain hardware on ramp to ensure aircraft security. Conduct ramp inspections to remove foreign object debris.
Drive company van and golf cart transport
Other duties as assigned
Perks Await You at Embry-Riddle!
Required Education and Qualifications:
Application process/requirements
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310646. Please attach all relevant materials to your application when you apply online. Complete submissions include:
Cover letter
Full Resume
Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.