Fitness & Wellness Administrator

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Campus Experience team is responsible for delivering inclusive, engaging, and supportive environments that promote colleague well‑being and connection. The Wellness & Experience function plays a key role in advancing TD’s well‑being strategy through on‑site programming, services, and activations that support physical, mental, and social wellness.

Job Description

The Administrator, Fitness & Wellness provides front‑of‑house and administrative support for campus wellness spaces and programming. This role supports daily operations at the Wellness Retreat, including reception coverage, booking coordination, space readiness, and basic facility support.

Working under the guidance of the Sr. Manager, Campus Experience and in close collaboration with campus partners, this role helps ensure wellness spaces are welcoming, organized, and ready for daily use.

Key Accountabilities

Reception & Booking Support

• Maintain the wellness reception desk and serve as a first point of contact for colleagues using the Wellness Retreat

• Support wellness bookings through the app, TD Central community, email, and shared inboxes

• Maintain schedules for wellness activations and consultation rooms using Outlook and shared calendars

• Respond to booking inquiries and escalate issues or trends to the Campus Manager as required

• Coordinate scheduling, consultation room usage, and communications related to wellness services

• Manage wellness bookings across digital platforms (e.g. TD Central, shared inboxes), ensuring accurate scheduling and timely responses

Wellness Activations & Program Support

• Assist with the coordination of wellness programs and activities aligned with TD well‑being initiatives

• Support scheduling and booking of vendors / facilitators

• Support day‑of delivery of wellness activations, including room readiness and class sign‑in

• Share observations and feedback on participation trends (e.g., repeat bookings) with campus leadership

Space Readiness & Campus Support

• Support daily readiness of wellness spaces, including studios, consultation rooms, water bar, and shared areas

• Ensure the water bar is stocked, glasses are available, and infused water is prepared as required

• Perform regular visual inspections of wellness spaces and equipment to ensure cleanliness and presentation

• Perform light cleaning activities (e.g., wiping down furniture and equipment) during inspections

• Identify and report additional cleaning, maintenance, or safety needs through TD Premises Helpdesk

• Submit facilities service tickets through approved systems (e.g., BGIS Assist)

Equipment & Asset Support

• Ensure wellness equipment is clean, presentable, and available for use

• Perform regular checks of equipment and notify the Campus Manager of missing or malfunctioning items

• Support ordering of replacement equipment and supplies following required approvals

• Assist with bi‑weekly or monthly orders for PPE and operational supplies

• Manage and hold the master locker key and support day‑use locker processes

Administration & Collaboration

• Maintain shared calendars for Wellness Retreat activations and events

• Support basic financial tracking and reporting related to wellness activities and supplies

• Collaborate with the Experience Coordinator, Campus Experience Manager, and other campus partners to support a positive campus environment

• Perform additional ad‑hoc duties aligned to campus operations and wellness support, as assigned

Job Requirements

Education & Experience

• High school diploma or equivalent experience

• Experience in reception, administrative support, hospitality, or customer service preferred

• Experience working in a service‑oriented or front‑of‑house environment is an asset

Skills & Competencies

• Strong customer service and interpersonal skills

• Basic administrative and organizational skills

• Ability to follow established processes and escalate issues appropriately

• Attention to cleanliness, safety, and presentation of shared spaces

• Comfort working with calendars, email, and basic digital tools

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet