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The Fire Sprinkler Operations Manager oversees the daily operations, installations, service and maintenance of fire sprinkler systems, ensuring projects are completed safely, on time and within budget. Key responsibilities include leading department managers and technician teams, managing project financials and profitability, enforcing company standards, and ensuring compliance with industry codes.
Essential Duties & Responsibilities:
- Lead, train, and mentor a team of sprinkler technicians, supervisors, and inspectors.
- Establish an ongoing training program to provide training on all types of Fire Sprinkler systems to the field team.
- Establish an ongoing training program to teach customer service skills and the importance of properly handling customers’ needs.
- Handle all Operations disputes including the customer and any billing discrepancies.
- Handle all personnel issues for the Operations department including performance evaluations and both verbal and written warnings for disciplinary reasons.
- Regularly meet with customers, vendors, and subcontractors to gain feedback on how we can improve.
- Evaluate manpower requirements and make recommendations to the Management Team on the addition or deletion of employees and be responsible for hiring all new employees in the Operations Department.
- Create performance data to track achievements for each area and provide weekly feedback to the Management Team.
- Conducts performance evaluations that are timely and constructive.
- Plan and prioritize projects (installation/service) to meet deadlines, customer needs, and contract requirements.
- Manage project budgets, gross margins, and cost-containment procedures.
- Perform other duties assigned by management.
Education/Qualification:
- A minimum of 5 years of operations management experience is required.
- Previous Fire Sprinkler experience is required.
- Registered Manager (RME-G or similar) license is a bonus.
- Excellent managerial and supervisory skills.
- Extensive knowledge of operations and production management.
- Ability to interpret financial data as needed to set production goals.
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite or similar software.
Other Duties:
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to access and navigate the production facility.
- Must be able to lift 15 pounds at a time.
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer