Fire Service Manager

Unleash your potential with the Johnson Controls team! 

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. 

Join the Johnson Controls family and thrive in a culture that values your voice and ideas. 

Your next incredible opportunity is just a few clicks away! 

Here's what we have to offer: 

• Competitive pay. 
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, medical, dental, and vision care – available from day one. 
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. 
• Encouraging and collaborative team environment. 
• Dedication to safety through our Zero Harm policy. 
• JCI Employee discount programs (The Loop by Perk Spot). 

Check us Out: A Day in Life at JCI!

What you will do

The Fire Service Manager will drive customer satisfaction, supervising a team of technicians, service sales reps, inspectors, and administrators to support the district’s Fire service customers. You will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include leading employees in the following fields: Fire Alarm, Fire Sprinkler Systems, Special Hazard Systems and Extinguishers/Commercial Kitchen hood service.

How you will do it

• Revenue Responsibility- Implementing plans, programs, and processes designed to meet or exceed goals and objectives as well as enhancing market potential in all business segments to include new service sales, revenue, and profitability.
• Fiscal Responsibility- Leading the Service Department to an approved financial plan which includes operating expenses, accounts receivable/collections, personnel, capital, and inventory.
• Customer Service Responsibility- Effective and timely customer communications, building solid customers relationships from initial contact through order acquisition, delivery and installation, and service.
• Productivity Improvement – Training service personnel, building a team with the skills and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals. Conducts employee evaluations and/or communicates performance improvement strategies and actions.
• Employee Development- Empowers, organizes, and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the department’s ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-a-longs to ensure compliance with safety programs, review productivity, measure performance, and review technicians’ abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance.
• Safety Compliance – Ensures that all employees follow safety programs and that employee safety training is complete and up to date. Completes all workplace accident investigations as required by the company’s EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action.
• Legal Compliance- Abides by Federal, State, and local laws and regulations, as well as all Company policies and procedures.

What we look for

Preferred

• Minimum of 8 years’ Fire industry experience in an integrated systems service environment with a portion of time spent in a supervisory role.
• Demonstrated management and leadership abilities to include training and team building.
• Strong presentation and negotiation skills.

Proficient with MS Office applications.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.