Johnson Controls

Fire Alarm Service Engineer

Newcastle-Tyne and Wear-United Kingdom Full time

What You Will Do

Johnson Controls is hiring a Fire Alarm Service Engineer for a static on‑site role at a major facility in Teesside. We are looking for an engineer with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression and mechanical suppression technologies.

You will be part of a dedicated on‑site team responsible for the servicing, maintenance, routine servicing, fault‑finding, and remedial works across fire detection, gas suppression, and mechanical suppression systems. The role requires a strong focus on safety, compliance, documentation accuracy, and high‑quality service delivery, with daily interaction with the client to ensure smooth operations and adherence to site protocols.

Typical systems include:

  • Conventional & addressable fire detection and alarm systems
  • Networked and graphical fire alarm systems
  • Gas extinguishing systems (Argonite, CO₂, Inergen, Novec)
  • Mechanical fire suppression equipment

What We Offer

  • Competitive salary and commission scheme
  • Overtime rates
  • Call‑out rota payment
  • Company vehicle, fuel card, and full PPE
  • 25 days holiday plus bank holidays
  • Option to purchase additional holiday
  • Paid sick leave
  • Matched pension contributions, life assurance, and employee assistance programme
  • Discounts on high street brands and Johnson Controls products
  • Cycle‑to‑work scheme
  • Employee referral scheme
  • Access to business resource groups
  • Extensive on‑the‑job and cross‑training opportunities
  • Training on Johnson Controls values, systems, and products
  • All equipment required to complete your work
  • Clear career development pathways and long‑term progression
  • Supportive, collaborative working environment

How You Will Do It

  • Service, maintain, and fault‑find on fire detection and fire alarm systems
  • Receive training and development to progress into gas suppression and mechanical suppression systems
  • Carry out integrity testing (training provided if required)
  • Complete all on‑site documentation accurately using an iPad and service software
  • Liaise with the client to obtain permits to work and ensure compliance with site procedures
  • Attend mandatory training and maintain required certifications
  • Support occasional mechanical and passive fire protection tasks
  • Participate in the on‑call rota on a rotating weekly basis
  • Promptly identify, escalate, and report health and safety concerns
  • Conform to all QEHS regulations and contribute to a zero‑harm workplace
  • Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations
  • Take part in internal technical audits and continuous improvement activities
  • Coach and support apprentices and new starters
  • Act as a key link between the client and your Field Line Manager, ensuring clear communication of completed works and outstanding actions
  • Represent Johnson Controls with professionalism, accountability, and inclusivity

What We Look For

Essential

  • Proven experience working with fire detection and fire alarm systems
  • Willingness to undertake training and certification in gas suppression and mechanical suppression systems
  • Excellent communication and customer service skills
  • Professional, team‑oriented attitude
  • Full UK driving licence
  • Flexibility to travel for training when required
  • Strong IT literacy
  • Ability to work independently and as part of a team
  • Ability to participate in the out‑of‑hours callout rota

Desirable

  • Experience within a service‑focused business
  • Understanding of fire legislation, standards, and associated field devices
  • Experience with gas suppression systems and their maintenance
  • Experience coaching or developing others

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