Financial Crime Risk Management (FCRM) Quality Assurance Senior Analyst (4567, 4660)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Financial Crime Risk Management

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

JOB OVERVIEW:
The L09 Quality Assurance Senior Analyst performs advanced quality assurance reviews of Financial Crime Investigations (FCI) conducted by the FCI teams, with a primary focus on complex, high-risk, and sophisticated financial crime cases.
In this role, the Senior Analyst conducts a comprehensive review of investigative files, including transaction activity, customer information, investigative analysis, and supporting documentation, to assess whether investigative procedures were appropriately executed and conclusions are supported by sufficient evidence.
The analyst evaluates the investigator's analysis of suspicious activity, including whether investigative findings reasonably support the determination of reasonable grounds to suspect (RGS) and whether regulatory reporting decisions – including the filing of STRs to FINTRAC have been appropriately made. Where STRs have been filed, the Senior Analyst reviews the investigative narrative and supporting documentation to ensure the reporting is clear, well-supported, and sufficiently detailed such that an independent third party could reasonably understand the investigative rationale and arrive at the same conclusions.
Given the complexity and regulatory sensitivity of the cases reviewed, the Senior Analyst plays a critical role in ensuring that investigative outcomes are defensible, analytically sound, and aligned with TD standards and applicable regulatory requirements.
The role also serves as a subject matter expert (SME) resource within the QA function, supporting consistency in investigative quality standards and providing insight on complex investigative matters where enhanced analytical judgment is required.

KEY ACCOUNTABILITIES:

CUSTOMER

➢Conduct advanced quality assurance reviews of investigations completed by Financial Crime Investigators, including investigation that resulted in no STR filings as well as investigations resulting in STR submissions and other risk mitigation activities (e.g., customer exit recommendations, etc.).
➢Review investigation files, including transactional activity, customer profiles, investigative analysis, and supporting documentation, to assess whether investigative procedures were appropriately executed and conclusions are supported by sufficient evidence.
➢Evaluate whether the investigator’s determination of suspicious activity appropriately meets the reasonable grounds to suspect (RGS) threshold and whether regulatory reporting decisions, including Suspicious Transaction Reports (STRs) submitted to FINTRAC, are appropriate and defensible.
➢Ensure investigative documentation and regulatory reporting narratives are clear, concise, and sufficiently detailed, such that an independent third party could reasonably understand the investigative rationale and reach the same conclusion.
➢Identify and analyze key drivers of quality issues observed during QA reviews and provide structured, value-added feedback to investigators and investigative teams to support continuous improvement.
➢Escalate potential regulatory breaches, control weaknesses, or investigative deficiencies identified during QA reviews in accordance with established escalation protocols.
➢Provide subject matter insight on complex investigations, supporting consistency in investigative quality and regulatory reporting practices across Financial Crime teams.

SHAREHOLDER

➢Manage and prioritize assigned quality assurance engagements to deliver timely, high-quality reviews of complex financial crime investigations in accordance with established QA standards and timelines.
➢Apply strong analytical judgment to assess investigative quality, and regulatory reporting decisions, ensuring outcomes are well-supported and aligned with internal policies and regulatory expectations.
➢Identify systemic issues, emerging risks, or process weaknesses observed through QA reviews and contribute insights to support enhancements to investigative practices, procedures, and internal controls.
➢Contribute to the analysis, due diligence, and implementation of process improvements and efficiency initiatives within the QA function.
➢Maintain strong knowledge of financial crime regulatory frameworks, internal policies, procedures, and investigative methodologies, ensuring QA reviews reflect evolving regulatory expectations and industry best practices.
➢Partner with control functions and key stakeholders to stay informed of regulatory developments, emerging financial crime risks, and internal policy changes, and incorporate this knowledge into QA assessments.
➢Ensure QA findings, observations, and recommendations are clearly documented and communicated, supporting transparency, consistency, and defensibility of QA outcomes.
➢Support a culture of effective risk management and strong internal controls, ensuring QA activities align with the organization’s risk appetite and financial crime risk management objectives.

EMPLOYEE / TEAM

➢Actively contribute to a collaborative and high-performing team environment by fostering open communication, professionalism, and a strong commitment to investigative quality.
➢Provide subject matter expertise in financial crime investigations and quality assurance practices, supporting knowledge sharing and guidance within the QA team and broader Financial Crime Investigations function.
➢Support the development of team capability and investigative quality through mentorship, coaching, and the sharing of best practices and lessons learned from QA reviews.
➢Maintain current knowledge of emerging financial crime typologies, regulatory expectations, investigative techniques, and industry developments, and incorporate these insights into QA assessments and team discussions.
➢Participate in training, knowledge transfer, and development initiatives to strengthen investigative and QA capabilities within the team and business unit.
➢Build and maintain productive working relationships with internal stakeholders, investigators, and control partners to support effective communication of QA findings and continuous improvement in investigative practices.
➢Communicate QA insights, observations, and emerging themes to relevant stakeholders to support transparency and alignment across Financial Crime teams.
➢Act as a professional ambassador for the FCRM QA function, representing the team with credibility, professionalism, and a strong commitment to regulatory compliance and investigative excellence.

BREADTH & DEPTH

➢Work independently as a subject matter expert in financial crime investigations and quality assurance, applying strong analytical judgment and knowledge of applicable regulatory requirements and internal policies.
➢Perform end-to-end quality assurance reviews of complex and high-risk investigations, exercising independent judgment when assessing investigative conclusions and regulatory reporting decisions.
➢Execute complex or non-standard QA engagements, including reviews involving sophisticated financial crime typologies, regulatory sensitivities, or heightened reputational risk.
➢Undertake and support projects and initiatives within the QA function, including initiatives aimed at enhancing investigative quality, strengthening QA methodologies, and improving operational efficiency.
➢Perform advanced analysis of investigative findings and QA results to identify emerging trends, control weaknesses, and opportunities to enhance investigative practices.
➢Provide guidance and coaching to peers and investigative teams on investigative quality expectations, regulatory standards, and best practices.
➢Collaborate with cross-functional stakeholders, including investigations teams, compliance partners, and control functions, to support consistent application of financial crime risk management standards.
➢Generally reports to a Manager within the Financial Crime Risk Management Quality Assurance function.

EXPERIENCE & EDUCATION

➢Minimum 5 years' experience in AML and/or Financial Crime Investigations within a Financial Institution.
➢Strong understanding of Suspicious Transaction Report (STR) regulatory requirements and Reasonable Grounds to Suspect (RGS) thresholds, including experience assessing investigative conclusions and regulatory reporting decisions.
➢Experience in Quality Assurance, Quality Control, or second-line review functions within Financial Crime Investigations.
➢Demonstrated ability to analyze complex financial crime investigations, assess investigative reasoning, and evaluate the sufficiency of supporting evidence.
➢Proven ability to work effectively with multiple stakeholders across investigations, compliance, and control functions.
➢Ability to deliver clear, concise, and constructive feedback to investigators and business partners to support improvement in investigative quality.
➢Strong written and verbal communication skills, with the ability to clearly articulate findings, observations, and recommendations to stakeholders at various levels of the organization.
➢Professional certifications such as CAMS, CFCS, or equivalent financial crime certifications are considered an asset

ADDENDUM

➢Strong knowledge of quality assurance testing standards, internal controls, regulatory requirements, and financial crime risk management frameworks.
➢Knowledge of the risk management environment, applicable financial crime regulations, and internal policies and procedures relevant to investigative quality reviews.
➢Understanding of current and emerging financial crime trends, typologies, and regulatory developments.
➢Proficiency in using analytical tools, data analysis techniques, and reporting methodologies to support investigative quality assessments.
➢Demonstrated ability to collect, organize, analyze, and interpret complex or technical information, and translate findings into meaningful insights and recommendations.
➢Strong proficiency with computer applications and reporting tools (e.g., MS Office and related systems) used to support QA activities.
➢Ability to exercise sound professional judgment when evaluating investigative conclusions and regulatory reporting decisions.
➢Ability to provide guidance and support to junior analysts and contribute to the development of investigative and QA best practices.
➢Strong written and verbal communication skills, with the ability to present findings clearly and effectively to stakeholders.
➢Ability to collaborate effectively with cross-functional partners while also working independently in a fast-paced and deadline-driven environment.
➢Strong organizational skills with the ability to prioritize multiple reviews and deliver quality work within established timelines.
➢Demonstrated ability to handle confidential and sensitive information with discretion and professionalism.

Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line. 

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet