Financial Crime Risk Investigation Support Officer II

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Financial Crime Risk Management

Pay Details:

$47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Act as a key operations resource by providing technical operational support for Electronic Fund Transfer Reporting (EFTR) regulatory reporting.
• Execute EFTR remediation, enrichment, and reporting activities in accordance with regulatory requirements, internal procedures, and established business and quality controls.
• Review EFTR data discrepancy and data incompleteness alerts to determine appropriate remediation actions.
• Analyze source documentation, including systems of record and transaction platforms, to ensure accurate and complete regulatory reporting outcomes.
• Refer or escalate processing or operational issues based on a solid understanding of processes, business requirements, and regulatory expectations, connecting with appropriate partners to facilitate resolution and maintain service quality.

SHAREHOLDER

• Prioritize and manage own workload to meet operational, service, quality, and productivity requirements.
• Execute work accurately, on time, and in line with established procedures while adhering to formal or informal Service Level Agreements (SLAs).
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.
• Identify and escalate non‑standard or higher‑risk transactions, reporting issues, or control exceptions as required.
• Comply with applicable internal and external audit and regulatory requirements and participate in audit reviews as needed.
• Adhere to enterprise frameworks and methodologies related to operations activities, including AML, Regulatory Reporting, and Business Continuity Management.

EMPLOYEE / TEAM

• Participate fully as a member of the team and support a positive, professional, and inclusive work environment.
• Demonstrate strong organizational and time‑management skills, with the ability to manage high volumes of work under strict regulatory deadlines.
• Continuously enhance knowledge and expertise in EFTR operations and participate in knowledge transfer within the team.
• Keep relevant stakeholders informed of progress, issues, or risks related to day‑to‑day activities.
• Contribute to team success by willingly assisting others in the completion of work activities.

BREADTH & DEPTH

• Perform multiple and/or diverse operational tasks of moderate complexity, involving multiple steps, systems, and jurisdictions.
• Work autonomously within established procedures and guidelines.
• Require in‑depth knowledge of EFTR processes, systems, and reporting requirements, where activities may be characterized by moderate risk.
• Focus of work is primarily daily execution, with periodic ad hoc or initiative-based assignments.
• Generally, reports to a Team Manager.

JOB REQUIREMENTS

What can you bring to TD? Tell us about your most relevant experience, credentials and knowledge for this role, as well as these essential requirements and desired attributes:

• Undergraduate degree
• One (1) or more years of relevant experience in EFTR Reporting, Data remediation and enrichment, Payment transaction processing (SWIFT).
• Entry level knowledge of EFTR reporting regulations, AML operations, regulatory reporting, standards, procedures, laws, rules and regulations
• Skill in using computer applications, including MS Office and banking platforms like (HOST, GOLDTIER, Client Master, PMG, WPS, eDOCS )
• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• Ability to handle confidential information with discretion
• Ability to communicate well in writing and speaking
• Ability to pay high attention to details, work independently and as part of a team

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet