At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?
This role will be responsible for managing a portfolio of customer accounts, utilizing the SAP FSCM Dispute Management module to effectively research, validate, and resolve customer deductions/disputes (trade and non-trade). The AR Claims Specialist will also handle settlements in TPM (Trade Promotion Management) or Vistex for Retail (TPM) or Foodservice (Vistex) trade disputes, ensuring that customer claims are identified, analyzed, and properly expensed in compliance with trade agreements.
The AR Claims Specialist will work closely with cross-functional teams such as Sales, Pricing, and Supply Chain (i.e., customer service, warehouse and logistics), to accurately record information needed to resolve open disputes in a timely manner and adhere to Service Level Agreements (SLAs). Additionally, the role will be responsible for initiating the process to rebill customers for invalid deductions by compiling relevant documentation (i.e., signed proof of delivery, photos of damages, and other supporting details)
How You Will Make Contributions That Matter…
Oversee and manage a portfolio of customer accounts, ensuring timely and accurate resolution of claims and deductions.
Utilize SAP Dispute Management to track and resolve invoice discrepancies.
Maintain accurate and organized records of all deduction activities in SAP Dispute Management module.
Process and settle claims in TPM (Retail) or Vistex (Foodservice) systems in accordance with trade promotion agreements.
Validate deductions against sales contracts, promotions, and accrual data.
Work closely with the Sales team to interpret trade agreements and ensure proper resolution and settlement of disputes.
Participate in meetings with Sales, Pricing, Customer Service, Warehouse, and Logistics teams to clarify and resolve deduction-related issues.
Ensure internal alignment and timely communication regarding deduction status and resolution requirements.
Support the rebilling process for invalid deductions including, but not limited to, pricing errors, overages, shortages, and freight claims.
Ensure accuracy and compliance with company policies during recovery or write-off decisions.
You Are Best Suited For The Role If You Have…
Bachelor’s degree in accounting, finance, business, or equivalent work experience.
Hands-on experience with SAP Financial Supply Chain Module (FSCM).
Minimum of 3 or more years’ experience in deduction processing in consumer-packaged goods preferred.
Strong communication and interpersonal skills for effective cross-functional collaboration.
Strong Excel skills and ability to analyze large data sets.
Effective communication (verbal and written) and collaboration skills across teams.
Ability to work under pressure and manage multiple competing priorities.
Familiarity with CPG industry deduction types and customer claim behavior.
Strong understanding of trade promotion programs.
Knowledge of the End-to-End Order-to-Cash Cycle in SAP.
We Support and Care For Our Employees By Providing Them With…
Development opportunities that enhance their career fulfillment
Meaningful compensation & benefits that help them care for their families
Opportunities to contribute to your community and enhance the lives of others through Saputo products
Salary Range: $51,945 to $68,175
Salary offers will vary commensurate with experience, education, skills, and training.
In the USA, Saputo ranks among the top three cheese producers and is one of the top producers of extended shelf-life and cultured dairy products, with a portfolio of well-loved brands such as Stella, Frigo Cheese, Montchevre, Stella, and Treasure Cave. We also boast a strong foodservice presence, partnering with reputable chain restaurants and broadline distributors.
Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.
Saputo Cheese USA Inc. endeavors to make CareersUSA.Saputo.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 214-863-2300 or email us.recruitingsupport@saputo.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.
To review the Saputo Cheese USA Inc. and Saputo Dairy Foods USA LLC Privacy Notice for California applicants, please visit our Corporate website associated section by clicking here (English) or here (Spanish).