Field Trainer - Store Operations

Location: Remote with up to 75% travel 

Position Summary 

The Field Trainer – Store Operations plays a critical role in developing operational excellence across FleetPride’s retail network. This role delivers high-impact, hands-on training to field employees across all functional areas—both front-of-house and back-of-house—to ensure consistent operational execution and service delivery. 

Serving as a bridge between operations, systems, and people, the Field Trainer drives performance through education, coaching, and engagement. This individual not only equips teams with the skills to execute day-to-day tasks but also builds leadership capability in the field—developing the next generation of store and operations leaders. 

Key Responsibilities 

• Deliver engaging in-person and virtual training sessions for store and field teams focused on operational excellence, systems use, and customer experience. 

• Train on all operational systems including point-of-sale, inventory management, shipping, receiving, reporting, and data accuracy. 

• Provide on-site coaching and support during system implementations, process rollouts, and post-launch transitions to reinforce best practices. 

• Advise and assist in refining training tools, job aids, and process documentation to ensure clarity and consistency across all store locations. 

• Evaluate learner performance, identify skill gaps, and collaborate with field leaders to create targeted development plans. 

• Serve as a subject matter expert and resource for store teams, troubleshooting user or process issues and escalating as needed. 

• Champion a culture of continuous learning, operational discipline, and safety excellence. 

• Maintain strong cross-functional relationships with IT, Operations, and Learning & Development to ensure effective and timely training delivery. 

• Travel up to 75% to provide on-site support and facilitate training at multiple locations. 

Qualifications 

Required: 

• 3+ years of experience training, mentoring, or supporting employees in a retail, distribution, or service operations environment. 

• Demonstrated success in delivering high-quality training in both front-of-house and back-of-house environments. 

• Strong communication and interpersonal skills with the ability to engage diverse audiences 

• Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. 

• Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles. 

• Ability and willingness to travel up to 75%. 

Preferred: 

• Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing). 

• Familiarity with Karmak, Power BI, and Salesforce platforms. 

• Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives. 

• Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation). 

Core Competencies 

• Operational Expertise: Deep understanding of field operations, systems, and workflows that drive store performance. 

• Training Excellence: Engages learners through dynamic facilitation, coaching, and adult learning principles. 

• Adaptability: Excels in dynamic, fast-paced environments with changing priorities and travel demands. 

• Leadership Development: Identifies and cultivates emerging talent, reinforcing a bench of future operational leaders. 

• Collaboration: Builds strong relationships across departments and fosters teamwork and accountability. 

• Results Orientation: Measures training impact through performance outcomes and operational improvement. 

Career Path