Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
This role is situated in South Korea, concentrating on field software support within Thermo Fisher Scientific’s customer service division. You will be part of a dynamic team ensuring flawless operation and outstanding customer happiness.
As a field software support engineer, you will help our customers successfully implement and use our world-class digital software and factory automation solutions. You will play a crucial role in ensuring our innovative products run smoothly and efficiently.
Provide on-site and remote software support
Troubleshoot and resolve workflow issues
Collaborate with cross-functional teams to determine efficient solutions
Proven problem-solving abilities
Strong communication skills
Ability to work independently and collaboratively
Bachelor's degree or equivalent experience required.
3+ years of relevant experience in software support
Familiarity with workflow and factory automation
Demonstrated ability to manage customer relationships
In-depth understanding of digital software systems
Strong analytical and technical skills
Ability to strictly adhere to protocols and procedures
This role may involve travel and physically fast paced tasks, including lifting and moving equipment. You must be comfortable working in various environments, from office settings to factory floors.
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!